Dedicated to better parking, Q-Park stands for Quality in parking and is known for high quality, secure, clean, and well-managed parking facilities across Europe.
We fulfil the need for quality parking solutions in strategic locations across the UK and Ireland. With a reputation built on integrity, Q-Park continues to show transparency, ethical behaviour, and a positive parking experience.
Due to onboarding new car parks, we currently have an exciting opportunity for a Business Manager to join our team managing facilities in Birmingham, Bristol & Cardiff. Based in Birmingham – with scope to manage facilities further afield.
The successful candidate will be required to work 40 hours each week, working Monday to Friday 8.30am to 5.30pm with a 1-hour unpaid lunch break. Due to the nature of the role additional hours may be required including travel therefore the successful candidate must be flexible and willing to stay away from home on occasions dependent upon the demands of the business.
A full driving licence with zero points and a car is essential.
Responsibilities and key tasks
- Working closely with the UK Operations Manager- City Centre to maximise the financial performance of assigned parking facilities.
- Full Profit and Loss responsibility for assigned parking facilities.
- Be responsible for day-to-day relationships with key stakeholders and local partnerships who are key to driving revenue for assigned parking facilities.
- Overall responsibility for managing addressable costs for your facilities.
- Day to day operational HR issues including but not limited to holiday rotas; monthly timesheets; recruitment; performance management and management of overtime.
- Consistent approach to absence management, taking a proactive approach to reduce absence rates, and to identify and raise any potential issues/concerns with the UK Operations Manager- City Centre.
- Deploy available resources efficiently, to meet the demands within the operation.
- Meet or exceed customer service and financial performance objectives within agreed budgets and timescales.
- Support the UK Operations Manager- City Centre to implement operational initiatives across the facilities in line with Company targets and best practice.
- Ensure all Company policies and employee communications are effectively conveyed to shift personnel and deal with issues raised, and where appropriate, refer concerns and suggestions to the UK Operations Manager- City Centre.
- Supervise, support, and motivate staff, assist in the identification of training needs; undertake development activities to achieve the required standards of performance and to contribute to the continuous improvement process within the business.
- Undertake performance reviews.
- Be the primary contact in the event of customer dissatisfaction, ensuring steps are taken to prevent reoccurrence.
- Ensure all equipment is fully functional, taking corrective action - where required.
- Implement all policies and procedures designed to ensure the safety of employees, customers and visitors to the facility and the security of their vehicles and possessions.
- Conduct Health and Safety checks on an adhoc basis, reporting and action issues arising, within Company timelines.
- Supporting change management processes/innovations within an ever-changing customer and business environment.
- Manage local support partners such as security, cleaning, and Facilities Management providers to ensure consistent and timely contractual service delivery.
Knowledge, Skills & Experience Required
- Previous supervisory experience preferably within a service organisation is essential.
- Proven people management skills.
- Previous financial management experience (specifically the ability to review P&L accounts).
- Previous experience of managing suppliers and contractors.
- Previous experience of managing multiple sites is essential
- Have an ability to organise and motivate staff, so a high level of Customer Service is provided, always.
- Experience of successfully implementing change initiatives.
- A common sense, practical and can-do approach.
- Customer focused attitude, continually seeking to make improvements.
- Proactive with the ability to prioritise and multitask.
- Experience of Microsoft Office applications including Word, Excel, and PowerPoint.
Additional Information
- Due to the nature of the role weekend work and additional hours may be required.
- Due to the nature of this role a full UK Driving licence is essential.
- Travel and overnight stays will be required.
As driving is a substantial part of this role we will carry out comprehensive drivers checks and ensure these meet our company requirements. To be considered for the role applicants must;
- Be aged 21 or over
- Have a full UK Driver’s License with no more than 6 penalty points
- Not have any motoring convictions resulting in disqualification within the last 5 years
Additional Information
- Due to the nature of the role weekend work and additional hours may be required.
Benefits
- Company bonus scheme
- Eligible to join pension scheme including life assurance cover.
- 24/7 parking pass
- 26 days holiday per annum plus bank holiday
Please note this role is subject to satisfactory references and a basic DBS check.
Job Types: Full-time, Permanent
Pay: Up to £40,000.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
Application question(s):
- Do you have any unspent conditional cautions or convictions under the Rehabilitation of Offenders Act 1974? (Y/N)?
- Do you have any adult cautions (simple or conditional) or spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020? (Y/N)?”
- Are you over the age of 21? (Y/N) This question is asked due to insurance requirements relevant to this role.
- Do you have a full UK driving license with no more than 6 penalty points currently on your record? (Y/N)
- Have you had any motoring convictions resulting in disqualification within the last 5 years? (Y/N) This question is asked in accordance with the Rehabilitation of Offenders Act 1974. You are not required to disclose any convictions that are considered ‘spent’ under the Act, unless the role you are applying for is exempt from the provisions of the Act.
Experience:
- Management: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
