Job overview
DEDICATED TO WHAT WE DO.
PASSIONATE ABOUT HOW WE DO IT.
As a Health Advisor, you know how it feels to be supported by a great coach on training shifts. If you are recognised for caring, listening skills, and support to colleagues then have you considered become a Coach?
Not only will you be able to demonstrate your knowledge, develop your career, you will teach and inspire others.
Main duties of the job
Overall Purpose of the Role:
You will be required when necessary to provide practical support, supervision, and guidance on a one-to-one basis during Health Advisors Buddy/Shadow shifts or if there are any performance issues. As a Coach you might also be expected to provide the same support whilst ‘floor walking’ on busy shifts.
Principle Responsibilities will Include:
- To be trained and fully confident and proficient in the NHS Pathways system.
- To be fully confident with HUC’s policies and procedures to include a full understanding of the CAS services.
- To have knowledge of onsite emergency procedures and contingencies as necessary, for example if there is a loss of IT systems.
- Able to identify and escalate any performance concerns to the Quality and Improvement Lead.
- Ensuring all documentation in relation to feedback forms are kept up to date.
Working for our organisation
Every patient deserves our highest standard of care and commitment. In working together innovatively, transparently and constructively with the local community and stakeholders, we can deliver services which meet their specific needs. We learn by listening to patients’ views and experiences. We are passionate about sharing our knowledge and expertise buy encouraging dialogue both internally and externally to meet our high expectations for patients.
Equality and Diversity
We are an equal-opportunity employer committed to a diverse and inclusive organisation. We welcome applications from all qualified candidates regardless of their age, caring responsibilities, disability, gender/sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation and socio-economic status.
You must have the legal right to work in the UK at the time of application. We are not able to offer sponsorship for this role.
We reserve the right to close this vacancy early, should we receive sufficient applications.
Please do not apply through any third party websites, please only apply through Trac.
