JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Technical Services Manger required to support change and growth to an already successful business.
This key position reports directly to the Senior Facilities Manager with direct line management responsibility for the day and shift engineering team and is accountable for the effective people management of this team on the account.
As the post holder, you will be expected to have a detailed technical understanding of all installed MEP systems, contingency procedures and be proactive in coaching other members of your team to ensure capability is consistent within the team. The TSM will also be expected to become familiar with all aspects of the administrative requirements of the contract and Integral/JLL process & procedures.
Working closely with the engineering team the TSM will be responsible for the delivery of all day-to-day critical asset & System management, including supporting projects and contractors, planned and reactive MEP works and act as the technical support function for the team during these works. The TSM will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence.
You will ensure that the conduct of any personnel under your control is safe, professional and conscientious. You will also be required to attend site meetings with the client as requested. Driving a Health and Safety lead culture throughout the team on the account, with your experience and knowledge of safe systems of works and compliance.
Working closely with the Account Team to achieve 100% Critical Facilities Uptime. The TSM will be responsible in ensure that the engineering teams work together to achieve the required standards of Critical Facilities Risk Management and Operational Compliance.
Duties to include:
- Supervise, coordinate and lead the site-based engineering team, in delivering the JLL SOW.
- Operate all systems within the facility in a competent, effective and efficient manner. Making recommendations for improvement and providing concise technical reports when required.
- The control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations.
- Working closely with the engineering team you should ensure that for Specialist Vendors visits have been prepared and approved by the site FMs.
- To provide backup as engineering relief cover in the event of an emergency, which may require temporary Shift working.
- Attend weekly operations meetings, client meetings as requested.
- Manage the Monthly and Quarterly Engineering Report ensuring that significant events or activities are noted.
- Prepare information to be included in the Integral/JLL monthly/ KPI reports.
- Ensure the asset database are correct and up to date including within the CAFM System.
- To monitor utilities usage and report to the client on any abnormalities or energy savings.
- Compilation of control of engineering risk register and report on critical systems availability/asset reliability.
- Review of engineering competency, skills gaps, and future training, ensure contract is staffed by competent teams, ensuring post holders are fully competent and that effective succession planning arrangements are in place.
- Management of onsite critical spares including maintaining site stock register and monthly auditing.
- Compilation of critical incident (2-2-2) & near miss reporting and after-action reviews for any critical incident.
- Ensure all critical equipment operational issues are brought to the Customers attention immediately and provide all relevant reports with recommendations.
- Ensure all technical / legislative updates are effectively communicated and implemented by the engineering team.
- Maintain minimum levels of resourcing onsite, arranging suitable shift covers/resources when required. (Including ONWH support of critical works)
- Active participation in the site escalation process, including on-call and support in the event of emergency response requirements.
- People Management – Preform appraisals for direct reports and set clear objectives for individuals within the group. HR admin i.e. sickness & RTW, investigations.
- Proactively promote a “Safety First” culture in line with the JLL Cardinal Rules of Safety are adhered to by all engineering teams.
- Debit & WIP review and updates.
Personal Specification:
- Minimum of 5 years relevant experience in Critical Environments such as Banking HQ and Data Centres.
- C&G Pts. 1 & 2, equivalent or exceeds.
- 18th Edition IEE: Wiring and Installation.
- HV/LV AP.
- C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification.
- Strong communication skills and the ability to deal with all levels of staff.
- Ability to lead, motivate and direct teams of engineers and supervisors.
- Financial knowledge for Debit & WIP Reports.
- Proactive in achieving the highest standard of operation.
- Have good IT and report writing skills.
- Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
- Individuals who can demonstrate commitment and previous experience; but not meet all the required technical qualifications may be considered subject to Operations Directors approval.
- Demonstrate a willingness to attend on and off-site training for MEP assets, this may require nights away from home due to the nature of the specialist training such as HV Authorised Person Training
- A high level of initiative, with drive to continuously improve the operation.
- A smart presentable corporate appearance
- Advanced communication skills with a full understanding of customer needs & expectations
- Ability to comprehend and act upon both verbal and written instructions
- Enthusiasm and demonstration of pro-activity, diligence, and alertness, with the willingness to participate in appropriate internal training programmes.
- Integrity, honesty, and punctuality is also expected.
The above is a guideline to the role and is not intended to be fully inclusive or exclusive of the duties required. At times it may be requested additional tasks/responsibilities are undertaken
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
