About Us
Fosse Meadows is a growing farm, food production and retail business supplying wholesale customers, retail customers, e-commerce and farmers' markets.
We're a hands-on business that depends on strong teamwork, clear communication and people who take ownership of their area.
We're looking for an Office Manager to become a key part in the Operations Team.
The Role
This is not a traditional office administration role as it is a key role in supporting the Operations part of the business.
The Office Manager sits at the centre of the business, helping coordinate customers, orders, administration, systems, logistics and market operations.
You'll work closely in a current team of five including :
General Manager, Warehouse Coordinator & Operation Assistant, IT & Systems Development
Together, the Operations Team is responsible for ensuring:
- Customers receive excellent service
- Orders are fulfilled accurately and on time
- Goods move efficiently through the business
- Markets operate successfully
- Systems and processes continue to improve
Key Responsibilities
Customer Service & Administration
Managing customer orders, answering customer enquiries, maintaining records and documentation, supporting HR and Health & Safety administration and helping ensure the office runs efficiently day-to-day.
Finance Administration
Managing invoicing, purchase orders, cashing up and supporting wider financial processes.
Systems & Reporting
Maintaining accurate information within Dimensions and other business systems, producing reports and KPI information, and working with Rob to improve processes and reporting.
Markets & Operations Support
Supporting the planning and organisation of markets, coordinating information between office, warehouse, dispatch and sales teams, and helping ensure markets are properly stocked, staffed and organised.
Team Coordination
Working closely with the Warehouse Coordinator, Operations Assistant and Drivers to ensure daily activities run smoothly and priorities are communicated clearly.
What We're Looking For
We're looking for someone who:
- Is highly organised and detail orientated
- Can manage multiple priorities at once
- Takes ownership and follows things through
- Has excellent customer service and communication skills
- Enjoys solving problems and improving processes
- Is comfortable working in a busy, fast-moving environment
- Works well with people and as part of a team
Experience in office management, administration, logistics, customer service, operational support or coordination would be advantageous.
Experience of Dimensions, Xero, ERP systems or stock management software would also be beneficial.
Why Join Fosse Meadows?
- Be part of a growing and ambitious business
- Work closely with an experienced management team
- Help shape systems and processes
- Enjoy a varied role with genuine responsibility
- Make a real difference to how the business operates
Apply
If you enjoy creating order from complexity, keeping people organised and making sure things get done properly, we'd love to hear from you.
Pay: £30,000.00-£36,000.00 per year
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Lutterworth, Leicestershire: reliably commute or plan to relocate before starting work (required)
Education:
Experience:
- Customer service: 3 years (preferred)
- Office management: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
