Job Overview
The Care Manager is responsible for the day-to-day operational management of care services, ensuring safe, effective, person-centred care is delivered to clients in accordance with regulatory requirements, company policies, and best practice. The role supports business growth while maintaining high standards of care and compliance.
Responsibilities
- Oversee the day-to-day delivery of domiciliary and live-in care services.
- Manage staffing levels and support rota planning to ensure safe and effective care provision.
- Conduct client assessments, care reviews, care plans, and risk assessments.
- Ensure compliance with Care Quality Commission regulations, legislation, and company policies.
- Monitor quality through audits, spot checks, supervisions, and competency assessments.
- Lead, support, and develop care staff through recruitment, induction, training, and performance management.
- Investigate incidents, complaints, safeguarding concerns, and implement lessons learned.
- Build and maintain positive relationships with clients, families, healthcare professionals, and commissioners.
- Support business growth by responding to enquiries and assisting with new care package assessments.
- Participate in the on-call rota and respond to operational issues as required.
- Promote a culture of person-centred care, dignity, safety, and continuous improvement.
Experience
- Minimum of 2–3 years' experience in a supervisory or management role within domiciliary care, live-in care, supported living, or a similar care setting.
- Experience of managing care staff, including supervisions, spot checks, and competency assessments.
- Experience of completing client assessments, care plans, risk assessments, and reviews.
- Good knowledge of safeguarding, the Mental Capacity Act, and CQC regulations.
- Experience of investigating incidents, complaints, and safeguarding concerns.
- Experience of recruitment, induction, training, and performance management.
- Ability to build effective relationships with clients, families, healthcare professionals, and commissioners.
- Proficiency in electronic care planning and rostering systems.
- Excellent leadership, communication, and organisational skills.
- Full UK driving licence and access to a vehicle.
- Level 3 Diploma in Health and Social Care (or equivalent).
- Experience supporting individuals with complex care needs and contributing to CQC inspections or service growth would be advantageous.
Pay: £40,000.00-£45,000.00 per year
Work Location: In person
