Job Purpose
We are looking for an organised and proactive administrator to support the effective delivery of our housing services across the UK. The role will provide high-quality administrative support to our housing officers and regional managers, ensuring records are kept accurately across all our systems.
Key Responsibilities
- Provide day-to-day administrative support to the housing team, including managing shared inboxes, responding to enquiries and handling incoming calls professionally.
- Maintain accurate tenant and property records using housing management systems and Microsoft Office applications.
- Support tenancy administration, including preparing letters, tenancy documents, appointment records, forms and reports.
- Assist with voids, lettings and allocations administration, including advertising properties, preparing paperwork and updating system records.
- Support housing officers with customer enquiries, complaints, case notes and follow-up actions.
- Ensure all records and communications are handled confidentially and in accordance with GDPR and organisational policies.
- Contribute to service improvements by identifying opportunities to streamline administration and improve customer experience.
Skills and Experience Essential
- Previous administrative experience in an office, housing, property, lettings, local authority, charity or customer service environment.
- Excellent organisational skills with the ability to manage a varied workload and meet deadlines.
- Strong written and verbal communication skills, with a professional and helpful approach to customers and colleagues.
- Good attention to detail and confidence maintaining accurate records.
- Confident IT skills, including Microsoft Word, Excel, Outlook and Teams, with the ability to learn our housing management system (training will be provided)
- Ability to work collaboratively as part of a team while also using initiative to complete tasks independently.
- Understanding of confidentiality, safeguarding awareness and data protection responsibilities.
Desirable
- Knowledge of housing processes such as allocations, tenancy management, repairs, voids, rent accounts or anti-social behaviour case administration.
- Experience using housing management, case management or CRM systems.
- Awareness of landlord and tenant responsibilities, housing standards and customer care principles.
If you're currently working in social housing, property maintenance, or repairs administration and are looking for your next opportunity, we'd love to hear from you.
Pay: £28,000.00 per year
Benefits:
- Company pension
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Application question(s):
- Do you have experience working in the social housing or property maintenance sector?
Experience:
- housing or repairs administration: 1 year (required)
Work Location: In person
