Purpose
Lead the floor and the team, holding the standard for service and the customer experience across the day.
Your job
— Supervise the Front of House team.
— Take part in store opening
— Welcome customers and take their orders
— Process, prepare and deliver orders.
— Make sure customers are happy with their product.
— Perform to KPIs — reviews, and number of drinks and meals sold.
— Collaborate with an exciting, dynamic marketing team.
— Take part in store breakdown.
Customer experience
— Own the customer journey, start to finish.
— Set the tone — warm, welcoming, genuinely happy.
— Take and act on customer feedback.
Service
— Make all hot drinks.
— Make all cold drinks.
— Serve food to the table.
— Take payments.
Opening & closing
— Store setup and breakdown.
— Prep all opening materials and syrups.
Cleaning & maintenance
— Clean the store and reset tables throughout service.
— Follow cleaning procedures for all machinery.
Stock
— Run stock checks.
— Take responsibility for the customer journey and overall floor overview.
— Oversee and execute opening and closing.
— Grow with us — progression opportunities as the business expands to multiple stores.
Pay: £12.71-£12.91 per hour
Benefits:
- Discounted or free food
- Pay rise
Work Location: In person
