About Regency Park Hotel
The hotel offers a peaceful and tranquil setting in the Royal County of Berkshire between the towns of Newbury and Thatcham. Whether you are a business traveler, here to relax or wish to visit and explore the area for its local attractions, the Regency Park Hotel has something for everyone.
About Duty Manager Role:
The purpose of this role is to ensure that all aspects of the hotel is running smoothly including assisting with conferences and events to make sure they run to a high standard whilst aiming to increase staff development and profitability.
Job Responsibilities
- Plan and execute the successful running of the day to day business
- Plan and execute the successful running of all events
- Ensure account instructions concerning discounts or special rates are compiled with all times and recorded correctly.
- Ensure credit policies are strictly adhered to.
- Know all the services the hotel is offering to the customers to build product confidence, this includes services like food & beverage outlets working hours, offers, transportation facilities, leisure facilities usage policies, products and working hours, etc.)
- To be friendly, knowledgeable and assertive with both guests and colleagues.
- Ensure the accuracy of guests’ check-in details.
- Ensure an efficient and smooth check-in or check out.
- To ensure that all F&B service and storage areas are hygienically clean and aesthetically pleasing.
- To work closely with the banqueting porters to ensure that all functions are prepared and ready for the appropriate time and that guest’s needs are anticipated and action is taken.
- To ensure that the department is running smoothly, to be prepared and able to assist in any area of the department that requires support.
- Ensure that all check in messages and faxes, etc. are given to the guest on arrival and any other posting is passed on during the guest’s stay.
- Ensure that rooms are sold at the best possible rate, thus maximizing hotel revenue. Maximum room occupancy and revenue is to be achieved at all times.
- To ensure all walk-in guests adhere to credit policies.
- To ensure all room rates are posted correctly.
- To ensure that the “Departments’ Standards of Procedures” are complete, up to date and read, understood and used by all department staff.
- To be aware of, and comply with, statutory and company requirements regarding the workplace such as health and safety, hygiene, fire prevention and licensing. To also be accountable for security in the department.
- To ensure a close control is maintained on room availability throughout the shift.
- Maintain communication and good relationships with other departments
- Ensure daily correspondence is checked the evening prior to guest(s)arrival.
- Ensure guest rooms are allocated in accordance with guest package and request(s), reporting any differences to the Operations Manager.
- Understand and comply with the company’s policy on health and safety.
- Carry out duties in a safe manner having regards for the health and safety and welfare of yourself, colleagues, guests and other persons in the hotel
- Thoroughly familiarise and comply with the company’s fire evacuation procedure, and understand your responsibilities within it
- To complete daily Fire Walks and report any faulty items, obstructions, etc to the right department or take immediate remedying actions where necessary
- To complete detailed handover of business at end and beginning of shift.
- To ensure the Receptionists have balanced the day's work and reported any errors.
- To ensure the inventory check of the First Aid Kits.
- To take full responsibility of the colleagues on shift and ensure that they receive the appropriate support
- Ensure security of any cash/ cheque/ credit and debit transactions
- Ensure the safety of personal date for employees and guests in line with GDPR
- To ensure that a safety deposit box inventory is carried out on a regular basis.
Others Requirements
- Be an ambassador for Regency Park Hotel
- To ensure customer satisfaction
- Excellent oral and written skills
- Computer literate
- Numerate and Articulate
- Meticulous with excellent attention to detail
- High energy levels
- Ability to deal with any situation that may arise
- Capable of working alone and to work as part of a team
- A high level of accuracy and attention to detail
- Honest and trustworthy
- Respectful of others and yourself
- Polite and well mannered
- To be flexible
To ensure adequate stocks of stationery and equipment are ordered weekly.
This role is ideal for individuals passionate about hospitality who thrive in a customer-focused environment and are eager to contribute to a high standard of service delivery.
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
Ability to commute/relocate:
- Thatcham RG18 3RP: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Thatcham RG18 3RP (preferred)
Work Location: In person
