Company Description Macdonald Hotels & Resorts is a collection of high-quality hotels and resorts located in some of the most scenic destinations across the UK and Spain. The group is known for its focus on exceptional guest experiences, combining comfortable accommodations with distinctive dining and leisure facilities. Team members work in picturesque settings and are encouraged to deliver attentive, personalized service. The company values professionalism, hospitality, and a commitment to creating memorable stays for every guest.
Job description:
Main purpose of Job:
Responsible for the strategic management of Banqueting Events, Weddings and Tour groups. Alongside the day to day running of the Special Events Office for the Scottish Region. To deliver and maximise Sales opportunities through the effective use of business management tools and management of committed empowered team. Promoting a professional and positive image and by encouraging the same from others in your team.
Key Job Specific Accountabilities:
- To deliver Banquet, Wedding, and group tours target by maximising revenue and profit for each property through increased conversion, diary management, rate opportunities, upselling and cross selling of hotels.
- To manage the Banquet, Wedding and Tour enquiry booking process from enquiry through to confirmation in a timely manner, delivering outstanding customer service and by taking calculated risks
- To ensure compliance with company standards consistently delivering a professional service and building strong working relationships with our clients, resulting in repeat clients.
- To create and maintain a positive working environment between the team, hotels and Sales Team where "everyone sells" and knowledge is shared.
Required Experience & Skills:
- Preferred experience within a Cluster Sales role, but not essential.
Job Types: Full-time, Permanent
Pay: Up to £12.91 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
