Resettlement Support WorkerTottenham, London (N15) | £33,000 per annum | Full-Time/Fixed Contract.Company OverviewARK Resettlement Services is a registered charity and supported accommodation provider dedicated to supporting vulnerable adults, individuals involved in the criminal justice system, and those experiencing homelessness. We provide accommodation, rehabilitation, resettlement, and community-based support to help people rebuild their lives, reduce reoffending, and achieve long-term independence.Our work is driven by a commitment to empowerment, inclusion, professionalism, and positive social change. We believe everyone deserves the opportunity to move forward and reach their full potential.SummaryWe are looking for a passionate and motivated Resettlement Support Worker to join our growing team. This rewarding role involves supporting individuals leaving prison, people on probation, and vulnerable adults living within supported accommodation and the wider community.You will play a key role in helping service users overcome barriers relating to housing, employment, education, wellbeing, independent living, and social inclusion while supporting them to achieve positive and sustainable outcomes.Responsibilities
- Manage a caseload of service users and provide high-quality, person-centred support.
- Complete assessments, support plans, risk assessments, and regular reviews.
- Deliver one-to-one keywork sessions focused on achieving agreed outcomes.
- Support service users to access accommodation, benefits, healthcare, employment, training, and community services.
- Promote independent living skills, wellbeing, and positive lifestyle changes.
- Work closely with Probation Services, Local Authorities, housing providers, healthcare professionals, and partner agencies.
- Conduct welfare checks and contribute to safeguarding and risk management processes.
- Maintain accurate records, case notes, reports, and outcome data.
- Attend team meetings, supervision sessions, and multi-agency meetings.
- Encourage engagement, rehabilitation, and successful community reintegration.
Qualifications & ExperienceEssential
- Experience working within homelessness, supported housing, probation, criminal justice, mental health, substance misuse, or social care services.
- Experience managing caseloads and supporting individuals with complex needs.
- Strong communication, organisational, and interpersonal skills.
- Ability to build positive professional relationships and maintain appropriate boundaries.
- Good IT skills and experience maintaining accurate records.
- Understanding of safeguarding, risk management, and confidentiality.
Desirable
- Knowledge of the criminal justice system and probation services.
- Experience supporting individuals leaving prison or subject to community supervision.
- Knowledge of housing, welfare benefits, and tenancy sustainment.
- Understanding of trauma-informed and strengths-based approaches.
- Relevant qualification in Health & Social Care, Criminal Justice, Psychology, Housing, Social Work, or a related field.
What We Offer
- Competitive salary of £33,000 per annum
- Ongoing training and professional development
- Career progression opportunities
- Private medical insurance
- Company pension scheme
- Employee wellbeing programme
- Free or subsidised travel
- Supportive and collaborative working environment
- Opportunity to make a genuine difference in people's lives
Equal OpportunitiesARK Resettlement Services is committed to promoting equality, diversity, and inclusion. We welcome applications from all backgrounds, including those with relevant lived experience, and are committed to creating a diverse and supportive workforce.Join UsIf you are passionate about helping people overcome barriers, achieve independence, and create lasting positive change, we would love to hear from you.Apply today and become part of a team transforming lives and building stronger communities.
Pay: £33,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company pension
- Free or subsidised travel
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- London N15 4EG: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What experience do you have working with individuals facing homelessness, offending behaviour, mental health challenges, or social exclusion.
- Can you provide an example of a positive outcome you helped a service user achieve and the steps you took to support them?
- This role involves managing a caseload and maintaining accurate records. Please describe your experience in these areas.
Education:
- A-Level or equivalent (required)
Work authorisation:
- United Kingdom (required)
Location:
- London N15 4EG (required)
Willingness to travel:
Work Location: In person
