About Go Freestyle Studios
Go Freestyle Studios creates beautifully designed, professionally managed studio spaces for independent health, wellbeing, beauty and creative practitioners.
Our practitioners operate their own businesses from private studios while benefiting from a high-quality shared environment, flexible infrastructure and a community of complementary professionals.
We are preparing to open our latest location in Clapham, As our portfolio grows, we are looking for an exceptional individual to help launch the site, establish our operating standards and ultimately manage a number of Go Freestyle locations.
The opportunity
This is not a conventional reception or events-led community role.
We are looking for a commercially minded, operationally strong and personable manager who will take ownership of the successful launch and day-to-day performance of our sites.
During the launch period, you will be based predominantly at Clapham, helping to take the building from practical completion into full operation. You will coordinate snagging, establish procedures, conduct viewings, onboard practitioners and ensure the building provides an excellent experience from the first day.
Once the site is established, the position will develop into a multi-site role, supporting the launch and management of further Go Freestyle locations across London.
This is an opportunity to join an ambitious business at an early stage and play a meaningful part in creating the operating model for its future growth.
Key responsibilitiesSite launch and operations
- Help take the Clapham building from construction completion into full operation.
- Create, maintain and drive the completion of the building snagging register.
- Coordinate contractors, suppliers and maintenance providers.
- Test and understand building systems, including access control, Wi-Fi, heating, lighting and security.
- Help create the building operations manual and emergency procedures.
- Establish opening, closing, cleaning, waste, security, maintenance and delivery processes.
- Carry out regular site inspections and ensure the building is consistently clean, safe and professionally presented.
- Identify operational problems early and take ownership of resolving them.
- Maintain accurate contractor, supplier, compliance and building records.
Sales and occupancy
- Respond promptly and professionally to new enquiries.
- Understand each prospective practitioner’s business and space requirements.
- Conduct engaging and consultative studio viewings.
- Clearly communicate the Go Freestyle proposition, pricing and services.
- Follow up enquiries systematically and maintain an accurate sales pipeline.
- Work towards agreed occupancy, viewing and conversion targets.
- Support local partnerships, referral activity, open days and other initiatives that generate enquiries.
Practitioner onboarding and community
- Coordinate the complete onboarding journey for new practitioners.
- Collect the required information and liaise with the internal team regarding agreements, deposits and move-in dates.
- Set up access credentials and introduce practitioners to the building and its systems.
- Explain site procedures and shared-space expectations clearly.
- Check in with practitioners following move-in and help them settle successfully.
- Build positive relationships across the practitioner community.
- Resolve day-to-day concerns promptly, fairly and professionally.
- Maintain appropriate boundaries and confidently uphold building standards.
Multi-site development
- Document lessons from the Clapham launch and turn them into repeatable checklists and procedures.
- Help create the Go Freestyle site-launch and operating playbook.
- Support the opening of future locations.
- In time, oversee performance and practitioner experience across several sites.
- Provide clear reporting on occupancy, enquiries, operational issues, maintenance and practitioner satisfaction.
About you
You are warm, confident and commercially aware, but equally comfortable dealing with the practical realities of running a building.
You enjoy working with people, but you are also highly organised and persistent. When you identify a problem, you take responsibility for driving it through to resolution rather than simply passing it on.
You may currently be working in flexible workspace, coworking, boutique fitness, wellness, hospitality, serviced offices, managed property or another premium shared-space environment.
Essential experience and qualities
- Experience managing the day-to-day operation of a site, venue, workspace, studio or customer-facing environment.
- Strong organisational ability and close attention to detail.
- Evidence of personally owning problems and following them through to completion.
- Experience conducting viewings, selling memberships or working towards occupancy or revenue targets.
- Excellent written and verbal communication.
- Confidence dealing with practitioners, customers, contractors and suppliers.
- Strong customer judgement and the ability to balance service with appropriate boundaries.
- Comfortable working independently and making sensible day-to-day decisions.
- Good administrative and digital skills, including confidence using CRM systems, spreadsheets and shared documents.
- A strong eye for presentation, cleanliness and the customer journey.
- Willingness to be hands-on during the launch and stabilisation of the site.
Desirable experience
- Experience within coworking, flexible workspace or serviced offices.
- Experience within boutique fitness, wellness, beauty, clinics or treatment spaces.
- Experience coordinating maintenance, contractors or building snagging.
- Experience onboarding self-employed professionals or small businesses.
- Experience helping to launch a new site or establish operational procedures.
- Experience working across multiple locations.
What success looks like
Within your first six months:
- Clapham is operating smoothly and professionally.
- Outstanding launch and snagging matters are controlled and driven to completion.
- Building procedures and operational documentation are in place.
- New practitioners receive an excellent onboarding experience.
- Enquiries and viewings are managed consistently and commercially.
- Occupancy is progressing towards the agreed target.
- Practitioners feel supported and building standards are upheld.
- The site can operate effectively without continuous involvement from the founders.
- A repeatable operating playbook is ready for future Go Freestyle locations.
What we offer
- The opportunity to take ownership of the launch of an important new location.
- A varied role combining operations, sales and practitioner relationships.
- Direct access to the founders and the ability to influence how the business develops.
- Genuine autonomy and responsibility.
- A performance-related bonus.
- A clear opportunity to progress into a multi-site or portfolio management position.
- The chance to help build a distinctive and growing London studio brand from an early stage.
Pay: £25,420.00-£32,000.00 per year
Work Location: In person
