Community Engagement Officer

Taylor Woodrow -
London

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Job details

Permanent | Full-time
2 days ago

Qualifications

Report writing
Stakeholder liaison
Microsoft Office Suite
Complaint handling
Presentation skills
Organisational skills
Relationship management
Public relations
Communication skills

Full job description

Business Unit: 5118 - HS2 Old Oak Common BBVS JV

Location: London

Job Role

We are looking for an experienced Community Engagement Officer to join a major infrastructure project based at Old Oak Common, West London.
This is a fantastic opportunity for a community-focused professional who is passionate about building positive relationships with local residents, businesses, stakeholders, and community groups. You will play a key role in ensuring local communities are informed, engaged, and supported throughout construction activities.
Previous Resident Liaison experience within construction, civil engineering, infrastructure, utilities, rail, housing, or regeneration projects is essential.

Duties

Act as the primary point of contact for residents, businesses, and community stakeholders.
Build and maintain positive relationships with local communities impacted by project activities.
Manage and respond to enquiries and complaints professionally, sensitively, and within agreed timescales.
Coordinate and deliver community engagement initiatives, public exhibitions, stakeholder meetings, and consultation events.
Prepare and distribute communications including newsletters, notifications, presentations, and community updates.
Attend project meetings to understand upcoming works and communicate potential impacts to residents and stakeholders.
Maintain accurate records of enquiries, complaints, stakeholder engagement activity, and community feedback.
Work closely with operational teams to minimise disruption and ensure community concerns are addressed.
Support community investment, social value, and corporate responsibility initiatives.
Deliver stakeholder engagement strategies and community liaison plans.
Produce reports, engagement summaries, and feedback analysis for senior management.

Person Specification

Previous Community Engagement Officer or Resident Liaison experience is essential
Experience managing resident and stakeholder relationships within a construction, infrastructure, rail, utilities, housing, or regeneration environment
Strong experience handling complaints, enquiries, and sensitive community issues
Excellent communication skills, both written and verbal
Confident presenting information to residents, businesses, and stakeholder groups
Ability to simplify technical or construction-related information into clear and engaging communications
Strong organisational skills and ability to manage multiple priorities
Proficiency in Microsoft Office 365
Full right to work in the UK

Desirable

Degree qualification or equivalent experience
Background in communications, public relations, stakeholder engagement, or community relations
Experience on large-scale infrastructure or rail projects
Professional membership such as CIPR

Contract Type: Permanent

Hours: Full Time - 40 hours - Monday to Friday

Fairness Inclusion & Respect

Fairness, Inclusion and Respect (FIR) at Taylor Woodrow is about recognising and celebrating each other’s differences and what they bring to the team.

Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

Taylor Woodrow recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.

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