Shop Manager – Job Description
We are looking for a reliable and experienced Shop Manager to oversee the daily operations of our convenience store. The successful candidate will be responsible for managing staff, maintaining excellent customer service standards, controlling stock levels, and ensuring the store operates efficiently and profitably.
Key Responsibilities
- Manage the day-to-day running of the store.
- Lead, supervise, and motivate the store team.
- Ensure excellent customer service at all times.
- Monitor sales performance and implement strategies to increase sales.
- Manage stock ordering, stock control, and inventory levels.
- Ensure shelves are fully stocked, clean, and well presented.
- Handle cash management, banking, and till operations.
- Prepare staff rotas and manage employee attendance.
- Train new employees and provide ongoing staff development.
- Ensure compliance with company policies, health & safety regulations, and licensing requirements.
- Deal with customer enquiries and resolve complaints professionally.
- Monitor store security and minimise stock losses.
- Liaise with suppliers and manage deliveries.
Requirements
- Previous experience as a Shop Manager, Store Manager, or Assistant Manager in a retail environment.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Good organisational and problem-solving abilities.
- Experience with stock management and cash handling.
- Ability to work under pressure and meet sales targets.
- Knowledge of convenience store operations is preferred.
- Proficiency in English; additional languages are an advantage.
Job Type: Full-time
Location: Store-based
Pay: Up to £45,000.00 per year
Work Location: In person
