1 Post Title: Receptionist
2 Reports to: Assistant Practice Manager
3 Accountable to: Business Manager
4 Employer: Welbeck Road Health Centre
5 Hourly Rate: Depending on experience. Previous experience of working in a GP Surgery perferred
6 Job Summary
Reporting to the Assistant Practice Manager, the Receptionist will provide administrative support to the Practice to allow the smooth and efficient running of the reception area and office. They will play an integral role by acting as a point of contact for patients and will routinely relay information to practice staff, including the Partners, management team, reception team and medical team. The individual will ensure that tasks are completed within timescales and are in line with any practice targets. The majority of this work will be dealing with patients over the telephone. The applicant must be able to cover some early morning starts at 07:45 and late finishes at 18:30. In addition to this they will need to be able to cover approximately one evening surgery each month until 20:00, this will be on either a Monday or a Thursday.
7 Main Duties and Responsibilities
- Be familiar of all systems worked by the reception team to ensure appointments are booked, cancelled and amended as required.
- Be able to signpost patients accordingly.
- Ensure that your day to day reception work is carried out efficiently and effectively.
- Ensure reception and workstations are kept neat and tidy.
- Ensure medical records are filed correctly and kept in good repair.
- Answer telephones in an appropriate and timely manner.
- Act as an initial contact for patients on the reception desk.
- Liaise with attached staff as required.
- Any other delegated duties considered appropriate to the post.
8* Competencies:*
Communication
- Produce good quality written communication to internal and external bodies
- Understand key working relationships for the role and ensure effective communication channels are in place.
- Actively contribute to a culture of positive communication.
- Adapt communication style and approach to address the needs of a diverse patient base.
Decision Making
- Reviews decisions in light of new information and changing circumstances.
- Acts in a manner consistent with expected organisational values and behaviours.
Contacts and Relationships
- Positively engages with colleagues and act as advocate for the organisation.
- Engages effectively with relevant health professionals on behalf of the Practice as necessary.
- Ability to quickly develop relationships and trust.
- Demonstrates a non-judgemental approach.
Planning and Organising
- Prioritises and plans work effectively to deliver planned outcomes and objectives.
Creativity and Innovation
- Able to articulate ideas and suggestions for new ways of working that will ultimately improve overall performance and practice delivery.
Personal and staff development
- Take on specific projects/ad-hoc tasks as agreed with Deputy Practice Manager and be committed to own personal continuous professional development.
9 General Duties
In addition to the key job responsibilities detailed in this job description all employees are expected to comply with the general duties detailed below:
Infection Control
- To maintain a clean, safe environment, ensuring adherence to the Practice’s standards of cleanliness, hygiene and infection control.
Governance and Risk
- To actively participate in governance activities, to ensure that the highest standards of care and business conduct are achieved.
- Ensure that patient confidentiality is protected at all times.
- To comply with Information Governance policy and undertake IG training as required.
- Ensure that accurate records of work are kept and for making entries into and managing all records effectively in line with the appropriate policies and procedures in order to meet legal, regulatory and accountability requirements.
Health and Safety
- To take reasonable care to prevent injury to themselves or others.
- To co-operate fully in discharging the Practice policies and procedures with regard to health and safety matters.
- To immediately report any shortcomings in health and safety procedures and practice.
- Equality and Diversity
Operate at all times from an inclusive values base which
promotes, recognises and respects diversity.
Monitor, and where possible, maintain and improve environments to ensure they
are fit for purpose and protect the Practice’s reputation.
- General Policies Procedures and Protocols
To comply with all Practice policies, procedures and protocols and to be responsible for keeping up to date with any changes to these.
JOB REVISION
This job description is not intended as an exhaustive list of duties and responsibilities of the post, but reflects the main areas involved. It will be subject to review and amendment in the light of developing practice needs and all post holders are expected to undertake any reasonable duties/responsibilities to meet the needs of Welbeck Road Health Centre.
Sarah Fillipich, Business Partner
Pay: £13.50-£14.00 per hour
Benefits:
- Company pension
- On-site parking
- Sick pay
Work Location: In person
