You are a passionate, proven Customer Success Manager, having successfully grown ‘promoter’ relationships across Tier 1 Banking Customers. You understand what it takes to develop proactive, value add customer engagements, that lead to transparent, collaborative, growth accounts.
You develop strong, open, trusted 2-way relationships with your Customers, by understanding their needs and what drives their success. You are able to guide them on how to get the most from the solution/service, using data insight and best practice to drive recommendations, bringing in experts where need to drive more detailed discussions.
This position is dynamic and highly cross-functional, and our Success Managers have an essential role in orchestrating and funnelling conversations across the 2 organisations. Armed with key customer insight and knowledge, a Customer Success Manager must regularly work with the sales, product, engineering, support, and marketing teams as a keen customer advocate to ensure that customer outcomes are achieved.
To be considered for this position, ideal candidates must have the following experience/skills:
- Fluent French — native or near-native level, with strong business communication skills in both French and English
- Proven experience working in Customer Success or Account/Relationship Management managing a portfolio of client, ideally within financial services/large banking.
- Experience delivering engaging customer training both online and in-person
- Experience working in a B2B SaaS environment, ideally in a global/distributed company
- Outstanding communication and customer relationship skills
- Ability to work autonomously
Desirable
- Knowledge of Onboarding, KYC/AML
- Experience working in a B2B SaaS environment, ideally in a global/distributed company
Location:
We are open to hiring this role is either our Glasgow or London office.
