Overview
Located in the heart of Cardiff, our vibrant café serves exceptional coffee, teas, specialty drinks, bubble teas, patisserie, artisan bakery treats, and fresh gelato. We create a welcoming space where quality, creativity, and service come together to celebrate great taste and experience.
an experienced and commercially driven Store Manager to lead our Cardiff location. This is a hands-on role for someone who understands both the operational and strategic side of running a successful customer-oriented retail business.
You will be responsible for overseeing all aspects of store performance, from team leadership and customer experience to sales growth, marketing, inventory control, and wholesale coordination.
This role offers an exciting opportunity to drive sales, optimise merchandising strategies, and foster a positive shopping environment. The successful applicant will be responsible for managing staff, ensuring operational efficiency, and maintaining high standards across all store functions.
Responsibilities
- Lead and motivate the store team to achieve sales targets and deliver outstanding customer service
- Supervise daily store operations, including opening and closing procedures
- Manage staff scheduling, training, and performance appraisals to ensure a cohesive team environment
- Oversee merchandising activities to optimise product displays and maximise sales potential
- Handle customer enquiries and resolve issues promptly with professionalism and courtesy
- Analyse sales data to identify trends and implement strategic initiatives for growth
- Maintain stock levels, organise inventory checks, and coordinate with suppliers as necessary
- Ensure compliance with health and safety regulations and company policies
- Monitor KPIs, analyse performance data, and implement improvements where needed
- Assist in recruitment processes to attract high-calibre candidates for retail positions
- Promote a positive store culture that encourages teamwork, organisation, and continuous improvement
Qualifications
- Proven management experience within the retail sector, including supervising teams and overseeing operations
- Hands-on, organised, and proactive in problem-solving
- Passionate about coffee and all aspects of a cafe and delivering a standout customer experience
- Commercially aware with a track record of driving sales and improving store performance
- Strong leadership skills with the ability to motivate staff and foster a collaborative environment
- Excellent organisational skills with effective time management capabilities
- Proficiency in merchandising, sales management, and administrative tasks
- Effective communication skills; bilingual or multilingual abilities are advantageous for diverse customer bases
- Experience in retail management systems and point-of-sale technology
- Demonstrated ability to handle multiple priorities efficiently under pressure
- Exceptional phone etiquette and customer service skills
- Previous experience in supervising staff, managing sales targets, and implementing organisational strategies is highly desirable
This role is ideal for a proactive leader eager to make a significant impact within a vibrant fast-paced, quality-driven environment and wants to be part of Brew Factory’s growth, we would love to hear from you.
Apply now with your CV and a brief cover note outlining your experience.
Pay: £27,420.00-£36,000.00 per year
Benefits:
Application question(s):
- Do you have experience running in-store promotions or campaigns?
- Are you confident using sales figures, KPIs, or reports to manage store performance?
- Have you previously been responsible for both people management and commercial performance?
Work Location: In person
