About the vacancy
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Vacancy ID:
3732
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Organisation:
Carmarthenshire County Council
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Number of vacancies:
2
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Contract type:
Temporary/Secondment - Full Time
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Contract end date:
30 September 2027
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Location:
Carmarthenshire
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Grade:
Grade F
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Salary:
£28,598 - £32,597
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If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly
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Hourly Rate :
£14.82 - £16.90
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Contract Hours
37 Hours
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Come and join our team
Hwb Adviser (Temporary to 30 September 2027) – Carmarthen and Llanelli
Join Our Customer Services Team – Make a Difference in Carmarthenshire
Are you passionate about helping others and eager to support your community during challenging times? Carmarthenshire County Council is seeking a proactive and customer-focused Hwb Adviser to join our Customer Services team. As part of our Tackling Poverty Agenda and response to the Cost of Living crisis, you’ll play a vital role in delivering integrated, multi-channel services across the Hwb network including supporting our Hwb Bach Y Wlad Service. Your work will also include a focus on employability support, helping residents access advice, opportunities and services that can improve their skills, confidence and prospects.
We are looking for someone who can work collaboratively, demonstrating an awareness of other Council and partner services, to provide residents with a coordinated and seamless customer experience. You’ll be assisting with complex enquiries, supporting colleagues, and delivering high standards of customer service even in challenging situations.
This role requires flexibility, as you will occasionally be asked to provide cover at other sites within the county including rural parts of Carmarthenshire. Therefore, the ability to travel is essential.
The ability to communicate effectively in Welsh is required. Support can be provided to achieve this level.
If you are motivated by making a difference and committed to improving services for the people of Carmarthenshire, we’d love to hear from you.
For an informal discussion, please contact Eifion Davies on 07766 464731 or
[email protected].
Apply now and help us create a brighter future for our community!
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Job Description:
Hwb Adviser.pdf – 375KB Opens in a new window
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Expected date of interview:
9 September 2026
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DBS level:
A Basic Disclosure and Barring Service (DBS) check will be requested for this job
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Welsh language level - verbal
Level 4 - You will need to be able to communicate effectively in Welsh. Reasonable support can be provided on appointment to reach this level
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Closing Date:
04/09/2026, 23:55
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The Rewards
We’re proud to offer a range of benefits to our staff. Please note that the examples shown are just some of what may be available, and eligibility can vary depending on your role or contract type. For instance, certain benefits may not apply to casual workers.
Competitive salary
Automatic enrolment into the Local Government Pension Scheme
Generous annual leave entitlement with the option of purchasing addition annual leave
Access to staff health and wellbeing support
Personal development and career progression
Staff discount schemes and other benefits e.g., cycle-to-work scheme
Flexible working and family friendly policies
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Anonymous Recruitment
We adopt an ‘anonymous recruitment’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.
We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.
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Additional Information
We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.
Right to work eligibility: Every employer in the UK must carry out a Right to Work check before a new employee starts work. This is a legal requirement under the Immigration, Asylum and Nationality Act 2006 and applies to every worker, regardless of nationality.
All applicants will be asked about their nationality and whether they are legally allowed to work in the United Kingdom. This is to confirm whether you are eligible to apply for the vacancy and to work for the Council or its partner organisations.
Carmarthenshire County Council holds a valid sponsorship licence. However, applicants who require sponsorship under the Skilled Worker route must meet all eligibility criteria set out by the UK Government under the points-based immigration system. Before submitting an application, you should check whether the role meets the eligibility criteria in the UK Government guidance: Skilled Worker visa: Overview - GOV.UK. Please note: If you do not meet the eligibility criteria, your application will not progress. If it becomes clear at a later stage that you are not eligible to apply, your application may be withdrawn, or any offer of employment may be retracted.
How to Apply: All applications for this vacancy must be made using our online application system. If you have an impairment which prevents you from applying online, please email:
[email protected] or contact 01267 234567 and ask for ‘Recruitment’ to discuss alternative arrangements to support you in the process.
Please see the ‘How we Recruit’ guidance on the Careers Page for more information on the recruitment process.
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