Job Summary
We are seeking a meticulous and detail-oriented Invoice Validation Specialist to join our Bureau Services team. The Invoice Validation Specialist is responsible for ensuring the accuracy of electricity, gas, water, and associated utility invoices on behalf of clients. The role involves validating supplier invoices against contracted rates, industry charges, consumption data, and agreed billing methodologies to identify discrepancies, recover overcharges, and support accurate financial reporting.
The successful candidate will work closely with energy suppliers, account managers, analysts, and clients to resolve billing issues while maintaining high standards of accuracy and customer service.
Key Responsibilities
· Validate electricity, gas, water and ancillary utility invoices against contracted tariffs and agreed pricing structures.
· Review supplier invoices for billing errors including:
o Incorrect contract rates
o Incorrect standing charges
o Metering errors
o Estimated versus actual consumption
o Incorrect taxation (VAT/CCL)
o Duplicate or missing invoices
o Incorrect pass-through charges
· Investigate billing discrepancies and raise supplier disputes where required.
· Track disputes through to resolution and ensure credits are received.
· Maintain accurate records of invoice validations, disputes, recoveries and client communications.
· Liaise with utility suppliers, distribution network operators, metering agents and internal stakeholders.
· Assist with client invoice queries and provide clear explanations of billing adjustments.
· Monitor supplier performance and recurring billing issues.
· Ensure compliance with internal quality standards and agreed service level agreements (SLAs).
· Identify opportunities to improve invoice validation processes and automation.
Key Performance Indicators (KPIs)
· Invoice validation accuracy
· Number of invoices processed
· Billing disputes resolved within SLA
· Value of recovered billing errors
· Reduction in repeat supplier billing issues
· Client satisfaction
· Timeliness of invoice processing
Skills and Experience
Essential
· Experience in invoice processing, accounts payable, billing, or invoice validation.
· Strong analytical and numerical skills.
· Excellent attention to detail.
· Ability to interpret complex pricing structures.
· Strong Microsoft Excel skills, including formulas, lookups, filtering and pivot tables.
· Excellent written and verbal communication skills.
· Ability to prioritise workload and meet deadlines.
· Strong problem-solving skills.
Desirable
· Experience within the UK energy or utilities sector.
· Knowledge of electricity and gas billing.
· Understanding of utility contracts and tariffs.
· Familiarity with half-hourly and non-half-hourly metering.
· Experience using energy management or invoice validation software.
· Knowledge of industry charges including DUoS, TNUoS, BSUoS and CCL.
· Understanding of procurement contracts and flexible purchasing arrangements.
Qualifications
Essential
· GCSEs (or equivalent) including Mathematics and English.
Desirable
· A-Level or equivalent qualification.
· Degree in Business, Finance, Energy Management or related discipline.
· Professional qualifications in finance, accounting or energy management.
Personal Attributes
· Highly organised.
· Meticulous attention to detail.
· Analytical thinker.
· Customer focused.
· Self-motivated.
· Collaborative team player.
· Professional and dependable.
· Able to manage multiple priorities simultaneously.
Systems Knowledge
Experience with some or all of the following would be advantageous:
· Microsoft Excel
· Microsoft Office 365
· CRM systems
· Invoice management systems
· Energy bureau software
· Utility billing platforms
· ERP systems (SAP, Oracle, Microsoft Dynamics or similar)
Pay: £28,000.00-£30,000.00 per year
Benefits:
Work Location: In person
