Location: Age UK, Hybrid - predominantly based at Fairfield General Hospital, Bury, BL9 7TD
About the Role
The role of an Assistant Service Manager is to support the effective operational delivery and continuous improvement of integrated community services for people age 50+ including Home from Hospital, Befriending, Friends Together (group support) Handyperson and Information and Advice.
The post-holder will ensure high-quality person-centred services that:
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Promote independence
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Reduce loneliness and isolation
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Prevents hospital admissions and re-admissions
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Improve financial well-being and reduce poverty
Success in the role looks like:
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Increased numbers of people supported to remain independent
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Reduced hospital admissions and delayed discharges
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High satisfaction from service users
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Strong engaged volunteer workforce
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Positive feedback from partners and commissioners
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Increased and improved income and productivity across all service areas working closely with the Operations manager and recruitment of volunteers
You will report to the Service Manager and you will be responsible for Home from Hospital, Handyperson, Friends Together, Befriending and Information & Advice services.
The main Age UK office is based at the Jubilee Centre in Moorside, Bury. The Centre is situated in a park and overlooks the beautiful Clarence Park Lido. The Jubilee Centre is an activity for people over 50+ and has a popular café for all visitors. However this role is hybrid and will predominantly be based at Fairfield General Hospital, Bury.
Please note: this role does not offer visa sponsorship.
Key Responsibilities
Operations
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Support day-to-day service delivery and performance targets
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Monitor referrals, workflows and caseloads
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Deputise for the Operations Manager when needed
Service Delivery
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Oversee delivery of key services (discharge support, befriending, groups, handyperson, advice)
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Ensure high-quality, person-centred support
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Maintain safeguarding, risk and H&S compliance
Team Support
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Assist with recruitment, induction and supervision
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Provide daily guidance to staff and volunteers
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Promote a positive, inclusive team culture
Partnerships
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Build relationships with NHS, local authorities and community organisations
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Support effective referrals and joint working
Performance & Reporting
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Track service outcomes and maintain accurate records
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Contribute to reports and impact measurement
Compliance
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Support safeguarding and ensure GDPR and policy adherence
Resources
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Assist with budget monitoring and efficient use of resources
About You
Experience
Assessment Method
Experience of coordinating or managing community-based services
Application/Interview
Experience of working with older people (aged 50+ or similar groups)
Application/Interview
Experience of supervising staff and / or volunteers
Application/Interview
Experience of working in partnership with NHS, Social Care or Voluntary sector organisations
Application/Interview
Knowledge and understanding
Assessment Method
Understanding of issues affecting older people including:
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Loneliness and isolation
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Health inequalities
Financial hardship
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Application/Interview
Knowledge of safeguarding and risk management
Application/Interview
Understanding of person-centred approaches
Application/Interview
Strong organisational and operational management skills
Application/Interview
Ability to manage multiple services and priorities
Application/Interview
Excellent communication and interpersonal skills
Application/Interview
Ability to build partnerships and networks
Application/Interview
Competence in data collection, reporting and IT systems
Application/Interview
Personal Attributes
Assessment Method
Compassionate and person-centred approach
Application/Interview
Proactive and solution focused
Application/Interview
Flexible and adaptable
Application/Interview
Strong leadership and team support skills
Application/Interview
Commitment to equality diversity and inclusion
Application/Interview
Desirable Criteria
Assessment Method
Experience of services such as hospital discharge, befriending or advice services
Application/Interview
Knowledge of welfare benefits or information and advice provision
Application/Interview
Experience of working with volunteers
Application/Interview
Understanding of NHS and social care systems
Application/Interview
Relevant qualification in health and social care or management
Application/Interview
Core Values & Expectations
Assessment method
Maintain professionalism, integrity, and confidentiality.
Application/Interview
Act as an ambassador for Age UK Bury
Application/Interview
Be committed to continuous learning.
Interview
What We Offer
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Contribution to pension scheme
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Generous leave allowance: 20 days per year, plus all statutory bank holidays and one compulsory day off from Age UK Bury. In addition, 3 days paid leave for you to undertake voluntary work for a charity of your choice.
