Job Purpose
To jointly lead and manage a CQC-registered domiciliary care agency, ensuring the delivery of safe, effective, compassionate, and high-quality care to people in their own homes. The post holder will share responsibility for regulatory compliance, operational management, staff leadership, quality assurance, and business development, including the growth and retention of appropriate care packages, in line with CQC requirements and organisational values.
Key Responsibilities
- Jointly manage the day-to-day operations of the domiciliary care service with the job-share Registered Manager
- Provide visible, effective leadership to care and office staff
- Promote a positive, open, and accountable culture across the service
- Ensure clear communication, structured handovers, and continuity of management within the job-share arrangement
- Act as a Registered Manager registered with the Care Quality Commission (CQC) for the regulated activity of domiciliary care
- Ensure full compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- Prepare for, participate in, and respond to CQC inspections and monitoring activity
- Ensure notifiable incidents are reported to CQC accurately and within required timescales
- Maintain high standards across the five CQC Key Lines of Enquiry: Safe, Effective, Caring, Responsive and Well-Led
- Oversee audits, quality monitoring, and service improvement plans
- Ensure care plans, risk assessments, reviews, and daily records are accurate, person-centred, and regularly reviewed
- Monitor performance and implement improvements where required
- Act as a Safeguarding Lead (shared responsibility)
- Ensure safeguarding concerns are identified, escalated, and managed in line with local authority procedures
- Oversee medication management, incident reporting, and risk assessment processes
- Ensure lessons learned from incidents and safeguarding concerns are embedded into practice
- Ensure safe recruitment practices, including DBS checks, references, and right-to-work compliance
- Oversee staff induction, training, supervision, and appraisal processes
- Support staff performance, wellbeing, and professional development
- Ensure staffing levels and skill mix are appropriate to meet the needs of all care packages
- Ensure service users receive person-centred, dignified, and responsive care in their own homes
- Manage complaints, concerns, and compliments in line with organisational policy
- Maintain effective working relationships with families, health professionals, commissioners, and external agencies
- Actively support the growth and sustainability of the domiciliary care service by identifying and securing new care packages
- Develop and maintain positive working relationships with local authorities, commissioners, social workers, hospital discharge teams, and private clients
- Participate in referrals, assessments, and care package take-on processes
- Ensure all new care packages are assessed thoroughly and accepted only where the service can safely meet identified needs
- Contribute to marketing, reputation management, and local engagement activities
- Work collaboratively with the Provider and job-share Registered Manager to balance service growth with safe, high-quality care delivery
- Work collaboratively with the job-share Registered Manager to ensure seamless leadership and decision-making
- Maintain clear, documented handovers to support continuity of care and compliance
- Share accountability for service performance, compliance, and outcomes
Person Specification
- Significant experience in a senior management role within domiciliary care or adult social care
- Strong working knowledge of CQC regulations and inspection frameworks
- Level 5 Diploma in Leadership and Management for Adult Care (or willingness to work towards)
- Excellent leadership, communication, and organisational skills
- Ability to work effectively within a job-share arrangement
- Sound knowledge of safeguarding, Care Act 2014, and person-centred practice
- Experience as a CQC Registered Manager
- Experience in developing domiciliary care services and securing care packages
- Experience working with commissioners and local authorities
Salary
£16,000 – £22,000 per annum (pro-rata, based on 2 days per week), dependent on experience and qualifications.
Accountability
The post holder is jointly accountable with the job-share Registered Manager to the Provider for the safe, compliant, and effective delivery and development of the domiciliary care service.
Job Types: Part-time, Permanent
Pay: £16,000.00-£22,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Referral programme
Application question(s):
- Do you have or currently working towards a Level 5 Diploma in Leadership and Management? (Yes/No)
- How many years of supervisory or management experience do you have in domiciliary or adult social care?
- Are you able to work collaboratively in a job-share arrangement? (Yes/No)
- Do you have a strong knowledge of CQC regulations? (Yes/No)
Work authorisation:
- United Kingdom (required)
Work Location: In person
