Quality Assurance (QA) is key to the technical practices in the food industry, ensuring that our products met the customer approved specifications and the legal requirements according to FSA standards & Zeelandia procedures.
The Quality Assurance Technician will support the QA supervisor in liaising with all departments to ensure products and services are supplied within agreed specifications, timescales and technical/quality standards and legal compliance are achieved.
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Maintain accurate records of all quality paperwork received and/or returned from other Departments is paramount.
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To ensure that all quality and food safety systems are operated throughout all departments with full documentation and that these meet the requirements within the BRC Global Food standard and legislation
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Ensure the tasks (QA Matrix) and any other requested activities are completed within the designated timescales.
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Assist with customer complaints: identifying root causes and determining corrective actions required to prevent further complaints; ensuring complaints are closed out as per procedure and, where applicable, determine supplier corrective actions required to prevent further reoccurrences; complaint trends are to be monitored and communicated to all relevant personnel responsible for ensuring corrective action is taken.
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Develop and maintain excellent relationships with customers, external contacts and colleague
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Prepare and assist in customer visits and site technical audits where necessary.
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Achieve Zeelandia' s departmental business objectives, become instrumental in product and site quality, food safety, hygiene standards and to contribute to continuous improvements, cost reductions, reduction in waste and the control of non-conforming products
