About Us
The Royal Victoria Hotel is a busy 104-bedroom hotel uniquely located at the foot of Yr Wyddfa (Snowdon) within Eryri National Park, set in 30 acres of private gardens and woodland in the beautiful village of Llanberis.
Our hotel features an AA Rosette restaurant, a popular dining and bar operation, and an award-winning wedding and events venue. Our team members are key to our success, and we are proud to employ many long-serving staff.
The Role
To provide a professional, efficient and friendly front-of-house service to all guests, ensuring a positive guest experience from arrival to departure. The Hotel Receptionist acts as the first point of contact for guests and plays a key role in the smooth operation of our hotel.
Key Responsibilities
Welcome guests warmly on arrival and ensure a smooth check-in and check-out process
Handle reservations, cancellations, and amendments accurately
Respond to guest enquiries in person, by phone and via email
Provide information about hotel services, local attractions, and transport
Manage guest requests and resolve complaints promptly and professionally
Maintain an organised and presentable reception area at all times
Process payments, maintain accurate billing, and handle cash/card transactions securely
Operate the hotel management system efficiently
Coordinate room allocations and liaise with housekeeping to ensure room readiness
Work closely with housekeeping, bar, restaurant, and events teams to ensure seamless guest experiences
Assist with bookings and enquiries for the hotel’s bar, restaurant, and events/functions
Support event coordination by directing guests and providing relevant information
Maintain accurate guest records and comply with data protection standards
Prepare reports for management as required
Ensure compliance with hotel policies, procedures, and health & safety regulations
Requirements
Previous experience in a customer-facing role (hospitality experience preferred)
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
Ability to multitask
Proficient in basic IT systems; experience with hotel booking systems is an advantage
Flexible approach to working hours, including evenings, weekends, and public holidays
High level of reliability and punctuality
Due to the rural location of the workplace and shift times, access to a car or private transport is essential
Job Details
Job Type: Fixed term to 17/12/2026, working a minimum of 16 hours per week.
Benefits
Company pension
Training & Development opportunities
Food and Beverage discount for you and your family
Reduced fee gym membership
Beautiful surroundings
Free on-site parking
Schedule
2 Shifts patterns, 7.00am – 3.30pm and 2.45pm to 11.15pm, candidate is required to be flexible
Pay: Up to £12.90 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
Application question(s):
- Due to the rural location, are you able to drive or have access to private transport?
Work Location: In person
