Job Summary
We are seeking an experienced and dynamic Hospitality General Manager to oversee the daily operations of our two restaurants . We are sports themed. The ideal candidate will possess strong leadership skills, a comprehensive understanding of all financial and operational matters regarding the running of restaurant(s). A passion for delivering exceptional hospitality experiences. This role requires a proactive approach to managing staff, ensuring high standards of service, and maintaining the overall efficiency of the establishment. Excellent communication required. The successful applicant will be responsible for fostering a welcoming environment that promotes guest satisfaction and operational excellence. You will report to the board of directors. You should have least 3 years proven experience at this level.
Responsibilities
- Lead and supervise the FOH team, whilst working with the Head Chef of the kitchen(s)
- Develop and implement operational policies and procedures aligned with company standards.
- Oversee staff recruitment, training, performance management, and development programmes to maintain a motivated and professional team.
- Manage events by addressing enquiries, resolving complaints promptly, and ensuring an outstanding guest experience.
- Monitor financial performance, optimise revenue streams, control costs, and prepare budgets in collaboration with senior management.
- Ensure compliance with health and safety regulations and uphold high standards of cleanliness and safety throughout the hotel.
- Foster a positive organisational culture centred on teamwork, hospitality excellence, and continuous improvement.
- Collaborate with human resources to manage staffing levels, labour schedules, and employee relations effectively.
- Promote the hotel’s services through marketing initiatives and community engagement activities.
Skills
- Proven supervisory experience within the hospitality or hotel industry.
- Strong leadership qualities with the ability to motivate teams and inspire high performance.
- Excellent guest service skills with a focus on creating memorable experiences for visitors.
- Must have good problem solving skills
- Sound knowledge of human resources practices including recruitment, training, and employee relations.
- Familiarity with operations management systems and financial reporting tools.
- Exceptional organisational skills with the ability to prioritise tasks efficiently under pressure.
- Outstanding communication skills—both verbal and written—in British English.
This role offers an exciting opportunity for a dedicated hospitality professional to lead a vibrant team in delivering exceptional service standards while driving operational success within our esteemed establishment.
Pay: £40,000.00-£45,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- On-site parking
Work Location: In person
