Rescue2 is a values led company with a friendly, committed team at its heart. We are a leading UK provider in confined space safety and training. Our core values of Trust, Dedication, Accountability, Transparency, Experience and Passion underpin everything we do, including the exceptional customer service we deliver every day.
Our people are the heartbeat of our business, friendly, hardworking, and committed to making a real difference. If you're looking to be part of a supportive, energetic team where your contribution is truly valued, this could be the role for you.
About the Role
We are looking for an organised, analytical and proactive Commercial Operations Coordinator to join our growing team.
Reporting to the Head of Business Operations, you will play a key role in supporting the commercial success of the business by managing customer data, maintaining our CRM system, producing insightful reports and ensuring commercial opportunities are identified and progressed. This is an excellent opportunity for someone who enjoys working with data, improving processes and supporting business development activities.
Key Responsibilities
- Take ownership of the company CRM, ensuring all customer and prospect information is accurate, complete and consistently maintained.
- Manage and analyse commercial data, including customer interactions, quotations, sales opportunities and buying history to provide meaningful business insights.
- Produce regular reports and dashboards that track pipeline activity, customer trends, business performance and key performance indicators.
- Carry out customer, market and competitor research, preparing high-quality briefing packs and commercial intelligence to support business development and strategic planning.
- Support customer relationship management by assisting with enquiries, customer onboarding and follow up activities, helping to deliver an excellent customer experience.
- Prepare commercial documentation including quotations, proposals, presentations, tender support and other business development materials.
- Work closely with Operations, Technical and Finance teams to ensure customer requirements are met and commercial activities are delivered efficiently.
- Continuously review and improve CRM processes, reporting and data quality, identifying opportunities to increase efficiency and improve the customer experience.
- Maintain marketing and customer information, ensuring website content, case studies, marketing materials and commercial documentation remain accurate and up to date.
- Proactively identify opportunities to improve business performance by using data, research and commercial insight to support decision-making.
About You
We're looking for someone who is:
- Highly organised with excellent attention to detail.
- Analytical and confident working with data and reporting.
- Comfortable using CRM systems and Microsoft Office, particularly Excel, including Pivot Tables, XLOOKUP and complex formulas.
- Able to confidently research businesses, markets and industry trends using Companies House, LinkedIn and other reputable online sources.
- A strong communicator with excellent written and verbal communication skills.
- Able to manage multiple priorities and work independently.
Desirable Experience
- Previous experience in a commercial, sales support, business support or business development role.
- Experience producing reports, analysing data and presenting business insights.
- Experience supporting quotations, tenders or customer proposals would be advantageous.
What We Offer
- A varied and rewarding role within a growing business.
- The opportunity to work closely with senior management and contribute to business growth.
- A vibrant, supportive team culture.
- Opportunities for personal and professional growth.
- The chance to make a real impact in a growing business.
- A company that values and rewards hard work, innovation, and team spirit.
If you're an organised, commercially minded individual who enjoys working with data, building strong customer relationships and making a real impact on business performance, we'd love to hear from you.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- On-site parking
Work Location: In person
