Job Description
Hosting Nica Technology Services Ltd is looking for a customer-focused Helpdesk Technician to provide first-line technical support to clients and internal users. This role is ideal for someone with strong troubleshooting skills who enjoys resolving technical issues and delivering excellent customer service.
Key Responsibilities
- Respond to technical support requests via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network-related issues.
- Escalate complex technical problems to senior support teams when necessary.
- Maintain accurate support records and assist with system documentation.
Why Work With Us
- Join a growing technology services company with a collaborative and supportive team.
- Gain hands-on experience with a wide range of IT systems and technologies.
- Benefit from ongoing technical training and clear career progression opportunities.
- Enjoy competitive pay, comprehensive employee benefits, and a positive working environment.
Pay: £2,300.00-£3,100.00 per month
Benefits:
- Canteen
- Company events
- Free fitness classes
- Private medical insurance
- Sick pay
Work Location: In person
