Job Title: Night Receptionist (Hotel)
Location: Cwrt Bleddyn Hotel & Spa
Job Type: Full-time
Shift: Night Shift,Day shift
Job Summary
We are looking for a reliable and customer-focused Night Receptionist to join our hotel team. The successful candidate will be responsible for providing excellent guest service during the night, handling check-ins and check-outs, ensuring the security of the premises, and completing end-of-day administrative tasks.
Key Responsibilities
- Welcome guests and provide a professional, friendly check-in and check-out experience.
- Respond promptly to guest enquiries, requests, and complaints.
- Answer telephone calls and emails professionally.
- Process reservations, cancellations, and room allocations.
- Perform night audit procedures and prepare daily reports.
- Handle cash, card payments, and maintain accurate records.
- Ensure the reception area remains clean, organised, and presentable.
- Monitor hotel security and report any unusual incidents.
- Coordinate with housekeeping and maintenance teams regarding guest requirements.
- Assist with early morning departures and other overnight guest services.
- Ensure compliance with hotel policies and health & safety procedures.
Requirements
- Previous experience in a hotel reception or customer service role is preferred.
- Excellent communication and interpersonal skills.
- Good computer skills; experience with hotel property management systems is an advantage.
- Strong organisational and problem-solving abilities.
- Ability to work independently during night shifts.
- Professional appearance and a positive attitude.
- Flexibility to work weekends and public holidays when required.
What We Offer
- Competitive salary.
- Supportive and friendly working environment.
- Employee benefits as per company policy.
To Apply:
Please send your CV with Richard at the email address- [email protected]
Pay: £24,420.00-£26,880.00 per year
Benefits:
Work Location: In person
