Overview:
Provide comprehensive and end-to-end copyright support to PRS members by managing copyright related queries.
This role ensures the accuracy and integrity of copyright data, fostering confidence amongst rightsholders whilst driving operational efficiency within PRS systems and processes.
Achieved through the delivery of high-quality query resolution, proactive issue identification and remedy and continuous improvement across copyright operations.
Responsibilities:
- Manage end-to-end Copyright queries from PRS members, ensuring timely and accurate responses.
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Research, investigate and resolve complex copyright and data related issues.
- Liaise with internal departments and external partners to ensure copyright information is accurate and up to date.
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Monitor copyright data integrity, escalating issues impacting member rights and payments.
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Maintain and improve operational standards in line with PRS policies, procedures and quality benchmarks.
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Provide insights and feedback to enhance member experience and system efficiency.
About you:
- Proven experience managing copyrights or rights related queries.
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Methodical problem solver with ability to identify root cause of issues with copyright and related data.
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Ability to work to defined quality and quantity targets.
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Understanding of PRS business and good understanding of the flow of royalties from licensing through to distribution.
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Strong communication skills.
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Strong analytical skills.
