About the Opportunity
We're looking for a detail-focused and organised Invoicing Clerk to join our team on a 6 month FIXED TERM basis and play a key role in ensuring our invoicing is accurate, timely and aligned with contractual requirements. This is a busy and varied role where you'll take ownership of the daily invoicing process across different areas of the business. You'll use our Kimoce operating system to generate invoices, maintain customer portals and keep client and contract information up to date, while working closely with various stakeholders across the business to help resolve queries and ensure everything is processed correctly.
You'll also be responsible for identifying and resolving invoicing discrepancies, issuing credit notes where required and communicating with clients to help resolve billing queries. Your attention to detail and ability to spot potential errors will be important in preventing financial discrepancies and maintaining strong client relationships.
Alongside invoicing, you'll provide general administrative and operational support to the wider business, making this a great opportunity for someone who enjoys working with numbers but also likes variety, problem-solving and working with people.
What You'll Do
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Complete daily invoicing activities accurately and within agreed timescales.
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Generate invoices and other financial documentation in line with contractual terms and company processes.
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Upload and maintain invoices and supporting information across customer portals.
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Review invoicing information and proactively identify errors, discrepancies or missing information.
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Investigate and resolve invoicing issues, working with internal teams and clients where necessary.
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Prepare and issue credit notes accurately and in a timely manner.
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Create and maintain client accounts, contracts and new customer records within our systems (Kimoce and Opera).
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Keep financial and customer databases accurate, complete and up to date.
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Respond to invoicing-related queries from colleagues across the business and provide practical support where required.
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Communicate professionally with clients to resolve billing queries and maintain positive relationships.
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Assist with account collection activities where required.
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Prepare reports and provide general administrative support to the department.
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Maintain accurate records and filing systems.
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Respond to general customer enquiries and direct queries to the appropriate team where necessary.
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Work collaboratively with other departments to improve the efficiency and accuracy of the invoicing process.
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Follow company policies and procedures, including all relevant health and safety requirements.
About You
You'll be a self-motivated and organised individual who takes pride in getting the detail right. You'll be comfortable working with numbers, systems and data, while also having the communication skills needed to deal confidently and professionally with colleagues and customers.
We're looking for someone who has:
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Previous experience in an invoicing, finance administration, clerical, office or customer service environment.
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Strong numerical and mathematical skills, with confidence working with figures on a regular basis.
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Good attention to detail and a methodical approach to checking information.
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Experience generating invoices, purchase orders or other financial documentation would be advantageous.
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Strong written and verbal communication skills, with the ability to explain and resolve billing queries professionally.
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A customer-focused approach and the confidence to communicate with clients when resolving invoicing issues.
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Good data-entry skills and confidence working with computer-based systems.
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Strong administrative and organisational skills, with the ability to manage multiple priorities.
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Good Microsoft Office skills and the ability to learn and navigate new systems quickly.
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The ability to work independently while also contributing positively to a wider team.
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A proactive approach to identifying errors, resolving issues and following tasks through to completion.
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A reliable, professional and positive attitude, with a strong commitment to accuracy.
Working pattern and location:
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Office based
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Office Location: TSG UK, Longforgan, DD2 5HU
What we offer:
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Salary: £26,750 (pro-rata*)
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Annual leave of 28 days, inclusive of bank holidays (pro-rata*)
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Pension Scheme (salary sacrifice)
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Life insurance (4x annual salary)
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Free Parking
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Retail benefits & company discount schemes
Interested? If you're someone who enjoys working with numbers, has an eye for detail and takes satisfaction in keeping things accurate and organised, we'd love to hear from you.
Diversity, Equity and Inclusion; our commitment to DEI: At TSG UK, we are proud to be an equal opportunity employer. We are committed to treating all employees and applicants fairly, regardless of age, disability, gender, sexual orientation, pregnancy, race, religion, ethnicity, or marital status. We value the diverse perspectives that an inclusive workforce brings and encourage candidates from all backgrounds to apply and contribute to our mission.
