Could you inspire hope for people who are struggling with their mental health?
Second Step is a leading mental health charity supporting people across Bristol and the Southwest. We provide innovative, trauma-informed support to people experiencing complex needs, including mental health difficulties, homelessness, substance misuse and contact with the criminal justice system. Our services are built around recovery, choice and co-production, putting people at the heart of everything we do.
We are recruiting a Senior Physical Health Check Coordinator to join our Access Community Mental Health Team in Swindon to develop effective and trusting relationships with individuals who have severe mental health conditions such as bipolar, schizophrenia or psychosis, in order to support them to access SMI Physical Health Checks and support them to identify appropriate services and support to improve their physical health.
As part of the Mental Health and Wellbeing Partnership in Bath and Northeast Somerset, Swindon and Wiltshire (BSW), Second Step delivers community mental health support in collaboration with Alabaré, Missing Link and Nilaari. Together, we’re transforming mental health services by focusing on trauma-informed, person-centered, and culturally inclusive approaches.
About the role
We are committed to working with a recovery-based approach and supporting people to meet their individual needs. Why not join our team to support our clients on their recovery journey. Full details of this exciting opportunity can be found in the role profile.
About you
You will:
- Speak to individuals to who are on the SMI (Severe Mental Illness) register, describe the benefits and what happens at a Physical Health Check and enable their appointment.
- Develop a rapport with individuals and identify barriers to accessing services and support to attend local services and interventions that could improve their physical health.
- Contact individuals after their Physical Health Check, discuss the results and any recommendations for improving their physical health.
- Work autonomously across the Locality to implement the service and drive its success.
- Build relationships with stakeholders, particularly Primary Care Networks, increase awareness of the service and codesign processes across the Locality.
- Promote recovery, inclusion, and equity in everything you do.
You’ll need:
- A minimum of one year experience working with people with mental health needs, or people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency and offending).
- Proven experience of identifying risk, effective documentation and escalation of risk concerns.
- Strong communication and interpersonal skills.
- Ability to manage caseloads, work flexibly, and build effective multi-agency partnerships.
- Confidence in IT systems and record-keeping.
- A deep understanding of recovery and trauma-informed practice.
- A current, full driving licence and access to appropriate motorised vehicular transport (such as a car, moped or motorbike).
What we offer
- To be part of a friendly team, with direct support from the Locality Team Manager.
- In-depth induction to Second Step and all the relevant training and support you need to do your job well.
- Blended working – a combination of home, office and community-based working
- Monthly one-to-one sessions with your line manager
- Monthly group reflective practice with your wider team
If you are interested in this role but are concerned that you may not have the experience or knowledge please contact us for an informal conversation, we would very much like to hear from you. Please contact: Louise Trueman, Locality Team Manager on 07353 099603 or email [email protected]
About us
We are taking positive action to increase diversity throughout our organisation, and to nurture a culture of inclusion for all our people and the clients that we support.
We welcome applications from everyone who meets the criteria and strongly encourage individuals who identify as being of Black, African, Caribbean or Asian descent to apply as these groups are currently under-represented at Second Step.
To ensure fairness and consistency, all applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s skills and qualities.
Closing date: Sunday 13th September 2026
Interview dates: TBC
For more detailed information about these roles and to apply, please see our website www.second-step.co.uk. Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services.
