We are seeking a highly organized and proactive Floor Manager to oversee and coordinate day-to-day operations within our commercial laundry facility. This role serves as the key communication link between production, packing, logistics, and office staff who interact directly with customers. The ideal candidate will possess strong leadership abilities, excellent communication skills, and the capacity to maintain smooth workflow across multiple departments. The Floor Manager will ensure that management directives are carried out efficiently, updates are clearly communicated, and operational issues are addressed promptly.
Duties
- Act as the primary liaison between production, packing, logistics, and office/customer service staff, ensuring clear and timely communication
- Relay updates, instructions, and priorities from management to department supervisors and verify accurate execution
- Monitor daily workflow across production and packing to maintain efficiency and resolve bottlenecks
- Coordinate with logistics teams regarding order readiness, delivery schedules, and urgent requests
- Communicate customer-related updates from the office to production teams to ensure accuracy in orders and special handling requirements
- Track job progress throughout the facility and provide real-time updates to management
- Support supervisors with scheduling, task assignments, and operational adjustments as needed
- Maintain accurate reports on production status, order completion, and any issues affecting workflow
- Assist with quality control checks to ensure laundry items meet company standards before packing and dispatch
- Help maintain a clean, safe, and organized production floor and uphold compliance with company policies
- Build strong working relationships across all teams to foster a cooperative and productive environment
Requirements
- Previous experience in commercial laundry, manufacturing, logistics coordination, or floor supervision preferred
- Strong communication skills with the ability to effectively relay information between departments
- Proven ability to multitask and manage fast-paced, high-volume operations
- Excellent organizational and time-management skills
- Ability to troubleshoot operational issues and collaborate with supervisors to find solutions
- Strong interpersonal skills with the ability to maintain professional relationships across diverse teams
- Comfort using basic office tools for reporting and communication (Microsoft Office, Google Workspace, or similar)
- Bilingual abilities are a plus for supporting diverse staff and customer needs
- Experience in customer service, office coordination, or dispatch/logistics support is beneficial
This position is vital to maintaining operational continuity and ensuring that production, packing, logistics, and office teams stay aligned. The Floor Manager plays a central role in communication, workflow monitoring, and ensuring customer expectations are met through efficient coordination within the facility.
Job Type: Full-time
Pay: From £30,000.00 per year
Work Location: In person
