Job Description:
True Traders Ltd, part of The True Group, is an Ecommerce retailer selling through multiple websites and channels.
We are looking for a telephone sales, customer services assistant with administration experience to join the team. This is a full time, permanent position.
The ideal candidate will have telephone sales, customer services and administration experience gained in an ecommerce or retail environment. You will be a confident self-starter and have excellent verbal and written communication skills with a polite telephone manner. The role would suit someone who is highly organised, can pick up new tasks quickly and has high attention to detail. You will need good computer skills and be an experienced user of Microsoft Office. Training on other systems will be given.
Staff Benefits:
- 25 days paid holiday plus Bank Holidays
- Long Service Profit related bonus scheme
- Staff pension scheme
- Living Wage Employer
- Onsite free parking
- A small, friendly team in a relaxed working environment with a casual dress code
- Standard working hours are 9am-5pm Monday to Friday
Role Overview:
- Processing customer telephone orders using the company order processing system.
- Answering customer calls to deal with queries, advise on suitable products, check delivery information and general questions.
- Responding to customer emails from our eCommerce channels in a timely manner.
- Liaise with courier companies to investigate delivery and return issues.
- General office support to ensure customer orders are received and processed smoothly.
- Ad-hoc office administrative task as and when required.
Education:
GCSE English and Maths C grade and above.
If you feel this role is of interest, please send us your cv asap.
Job Type: Full Time, Permanent
Location: Great Yarmouth Office, Gapton Hall
Application deadline: 18/08/2026
Job Type: Full-time
Pay: £26,924.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Profit sharing
- Sick pay
Experience:
- Sales administration: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Location:
- Great Yarmouth NR31 0NN (required)
Willingness to travel:
Work Location: In person
