We are seeking an experienced and highly motivated Head of Digital Delivery to join our Marketing, Brand and Digital team on a six-month fixed-term basis. This is a critical leadership role that will provide stability, direction and momentum across our digital channels, primarily our website, during a period of significant activity and change.
Reporting to the Director of Marketing, Brand and Digital, the successful candidate will lead the delivery and continuous improvement of our digital products and services, ensuring they meet user needs, support institutional objectives and deliver measurable impact.
This role requires an individual who can work at pace and quickly develop an understanding of a complex organisational environment. The postholder will lead a multidisciplinary team and oversee a number of high-profile priorities, including the launch of our new online postgraduate prospectus, supporting key student recruitment initiatives, and helping to drive the successful rollout and adoption of the University's refreshed brand across digital channels.
The Head of Digital Delivery will also play a key role in ensuring our web estate remains robust, well-governed and user-centred, championing best practice in digital delivery, content governance and continuous optimisation. Using user research, analytics and stakeholder insight, they will help shape product direction, prioritise delivery activity and identify opportunities to enhance the effectiveness of our digital platforms.
In this role, you will:
- Lead the delivery and continuous improvement of the University's digital products and services, ensuring they are user-centred, data-informed and aligned with institutional priorities and strategic objectives.
- Provide leadership to a multidisciplinary digital team, supporting agile ways of working and ensuring the effective prioritisation, delivery and optimisation of digital initiatives and resources.
- Drive the successful delivery of key projects and priorities during the fixed-term period, including the launch of the postgraduate prospectus, support for student recruitment activity, and the rollout of the University's refreshed brand across digital channels.
- Work closely with colleagues across Strategic Communications and Marketing to translate user research, analytics and stakeholder feedback into actionable insights that inform product development and continuous improvement.
- Oversee the governance and effectiveness of the University's web estate, ensuring content standards, user experience principles and digital best practice are embedded across the web editor community.
- Build strong relationships with stakeholders across the University, managing competing priorities, influencing decision-making and ensuring digital activity delivers measurable value and impact.
- Monitor and evaluate product performance, using data and user feedback to identify opportunities for optimisation, innovation and enhanced user engagement.
- Support the development and delivery of the University's digital vision and roadmap, helping to ensure digital platforms and services remain effective, sustainable and responsive to evolving user needs.
What you'll bring to the role:
- Have significant experience leading the delivery of digital products and services within complex organisations, with a strong understanding of agile methodologies, product management and user-centred design.
- Have a proven track record of leading multidisciplinary teams, delivering digital change programmes and driving measurable improvements through data, user insight and continuous optimisation.
- Are experienced in stakeholder management and can confidently influence, negotiate and build effective relationships with colleagues at all levels, including senior leaders, to achieve shared objectives.
- Have experience managing large-scale websites and digital platforms, including governance, content standards and user experience, with strong knowledge of digital best practice.
- Possess hands-on experience of working with Terminalfour (T4) CMS and can confidently support web governance, content management processes and the ongoing development of a complex web estate.
- Are comfortable balancing strategic thinking with operational delivery, able to prioritise competing demands, make informed decisions and maintain momentum across multiple projects and workstreams.
- Have strong analytical skills and can use user research, web analytics and performance data to identify opportunities, evaluate success and inform product and service improvements.
- Are an effective communicator with excellent presentation and leadership skills, capable of translating complex information into clear recommendations and motivating teams to deliver high-quality outcomes.
For a full view of the requirements and responsibilities for this role, please refer to the attached job description
Contract type: Fixed term contract for 6 months
Work pattern: Full time
Grade: K
Salary: £50,253 - £58,225 per annum
School/Unit: Strategic Communications & Marketing
This advert will close at 23:59 UK time on Thursday 6th August
For informal queries please contact Cellach Harrison, [email protected]
Anticipated interview date is week commencing 17th August.
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