Just Shutters is the UK’s largest independent retail shutter specialist and a trusted, customer-focused company with a thriving network of 20 franchisees. We’re known for beautifully crafted plantation shutters, expert advice and outstanding customer service, with over 4,000 happy homeowners rating us 9.9/10 on Checkatrade.
We’ve built our reputation on delivering bespoke, made-to-measure shutters that are expertly installed and built to last. With one of the widest ranges of plantation shutters in the UK, we offer an extensive choice of styles, colours and finishes to suit every home, including exclusive signature ranges that combine innovation with timeless design.
At Just Shutters, our customers are at the heart of everything we do. From the first design visit to final installation, we’re committed to providing a personal, professional and pressure-free experience. Our strong systems, caring approach and commitment to innovation continue to drive growth across our franchise network, while creating opportunities for our team to develop professionally and grow alongside the business.
Our Business Support Team is at the heart of delivering an exceptional customer experience. Acting as a key link between our customers and franchise network, the team ensures every stage of the customer journey runs smoothly, providing outstanding service, support, and professionalism throughout.
As a Business Support Team Member, you'll play a vital role in the day-to-day success of the business, providing essential administrative, customer service, and operational support. No two days are the same—you'll be speaking with customers, handling inbound and outbound calls, coordinating appointments, and helping customers take the next step in their journey with us.
You'll be responsible for booking appointments with customers (with commission payable on appointments made), maintaining accurate records, and ensuring every interaction reflects our commitment to excellent service. If you're organised, proactive, and enjoy building positive relationships with people, this is a fantastic opportunity to make a real impact within a supportive and customer-focused team.
You will be expected to work at least every other Saturday (9.30am-3pm), and either every other Wednesday or Friday. We can be flexible with working times on a Wednesday & Friday.
Core responsibilities:
o Provide day-to-day administrative and operational support to help ensure the smooth and efficient running of the business.
o Assisting customers with queries they have in the show room.
o Answering customer calls, supporting them with a wide range of queries.
o Calling customers to follow up on enquiries they have made.
o Deliver excellent customer service to both customers and franchisees, responding to enquiries in a professional, friendly, and timely manner.
o Support the wider Business Support Team with a range of coordination and administrative tasks to maintain high service standards across the business.
o Help ensure the customer experience remains at the heart of every stage of the customer journey, promoting a positive and supportive experience throughout.
o Build strong working relationships with franchisees and colleagues through clear communication and a collaborative approach.
o Assist in maintaining accurate records, systems, and processes to support operational efficiency and service delivery.
o Contribute to a positive, supportive, and cohesive team culture by demonstrating professionalism, empathy, and a willingness to help others.
Essential
- Previous experience in a customer service, administrative, business support, or coordination role. This does not have to be specific to any industry we’re open to experience.
- Behaviours are a lot more important to us- we’re looking for a key team player who is driven, friendly, cohesive and passionate about customer service. The rest we can teach you!
- Strong communication skills with the ability to build rapport and handle conversations professionally and empathetically.
- Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
- Excellent attention to detail and ability to maintain accurate records.
- A proactive and positive approach, with the ability to work collaboratively as part of a team.
Desirable
- Experience within a franchise, retail, home improvement, or service-led business environment.
- Previous experience carrying out appointment booking.
- Experience supporting customer journey processes.
- Familiarity with CRM systems and customer databases.
- Experience working in a fast-paced operational or support environment.
- Understanding of customer experience best practices and continuous improvement processes.
Pay: £13.00-£13.50 per hour
Benefits:
Work Location: In person
