Job Title: Terminal 3 Nights Team Leader
Hourly Rate of Pay:
£32,039.70
Contract Type: Permanent
Type of Employment: Full Time
Total Weekly Contractual Hours: 39
Location: Heathrow Airport, 1034 D'Albiac House, Cromer Road, Hounslow, Greater London, England TW6 1SDJob Overview
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Work within the Soft Services Team, carrying out their duties effectively and efficiently in accordance with contractual requirements.
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Successfully undertake the training matrix specific to this role.
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Follow the Company's Health, Safety and Quality procedures within the course of the role and ensure that the Team is preforming their duties within the correct HSQE guidelines at all times
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Develop good relationships with the onsite FM Team, FI's and Client Customers
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Deliver the agreed services within the budget allocated to their role and to the standard required
Main Duties-
Assist the Supervisor with the nightly issues.
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Induct and train the Cleaning Services Team as required in line with the MITIE Company Policy.
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Provide specific training on equipment, cleaning practises and use of chemicals to the Soft Services Team on site.
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Assist and liaise with the Supervisor in the selection of suitable cleaning operatives.
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Maintain accurate staff attendance records and ensure the Signing-in Register is completed in line with contracted hours and that these records on reviewed on a daily basis.
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Allocate cleaning duties and areas to Cleaning Operatives ensuring that all areas of the sites are maintained and meet the needs of the contract and any relevant SLA's.
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Complete the Cleaning Services Team site time sheets as required, ensuring that these are processed in line with the Company's time restrictions.
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Ensure team members PIN in as required on site at the arrival at site and leaving site
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Ensure that Cleaning Operatives understand and adhere to the site rules and maintain a smart appearance, including the wearing of the MITIE uniform when carrying out their tasks.
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Manage and control the issuing and usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in-hand.
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Carry out a weekly check of all cleaning machinery to make sure that it is in a safe working condition and reporting any faults to the Supervisor/Facilities Manager.
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Report all accidents and/or potential hazards to the LifeLine and relevant management and update appropriate records as necessary.
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Review all equipment, storage areas and sluice rooms verifying that they are kept clean, and that equipment and materials are left secured when not in use.
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Ensure that all relevant safety signs are provided and used correctly by all Cleaning Operatives
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Report any damage and safety defects on the premises to the Engineering Help Centre and log where appropriate.
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Monitor the standard of work of the Cleaning Services Team
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Attend appropriate training sessions to update knowledge of cleaning equipment, materials and company procedures.
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Ensure all areas within the premises are cleaned to the required frequency and SLA's.
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Complete stock control/order sheets as directed by the Supervisor.
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To ensure all Cleaning Operatives are aware of Company/Client statutory fire and safety regulations and provide good safety methods of work.
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To respond to any major leaks or incidents and manage the situation as directed by the Supervisor.
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To undertake any other related duties which are within the job holder's capability, according to the needs of the business.
What we are looking for
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Must be able to complete an Enhanced Disclosure in line with the Contract requirements.
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Must be able to complete Heathrow Fire Awareness & General Security Awareness Training in line with contract requirements.
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Must fall into the required shift pattern as deemed suitable to meet Contractual requirements.
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Have a flexible approach to the role.
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Proven Customer Focus and Service Skills.
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The ability to prioritise workload effectively, with good organisational skills.
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Able to work from own initiative.
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Good awareness of Health and Safety legislation.
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Excellent Time Management Skills.
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Good Communication skills
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An understanding of RAMs and COSHH
