Overview
We are looking for a friendly and responsible Customer Service Executive to join our team.
Responsibilities
- Attend to customers' enquiries via phone, WhatsApp, and walk-in.
- Provide excellent customer service and follow up with customers.
- Prepare basic documents and update customer records.
- Coordinate with the sales and service team when required.
Requirements
- Minimum SPM or equivalent.
- Basic computer knowledge (Microsoft Office).
- Good communication skills in Bahasa Malaysia and English.
- Responsible, positive attitude, and willing to learn.
Benefits
- Handle incoming customer inquiries via phone, email, and chat with professionalism and enthusiasm.
- Provide accurate information about products, services, and policies to ensure customer satisfaction.
- Assist customers with data entry tasks to update account information or process transactions swiftly.
- Use your bilingual skills in Spanish and English to communicate effectively with diverse clientele.
- Practice excellent phone etiquette to create a welcoming experience for every caller.
- Identify opportunities for upselling additional products or services that meet customer needs.
- Analyze customer feedback and interactions to identify trends and suggest improvements for service quality.
- EPF, SOCSO & EIS.
- Annual Leave and Medical Leave.
- Training provided.
- Friendly working environment.
Pay: From £1,700.00 per day
Benefits:
- Company events
- Free parking
Work Location: Remote
