Post No. POSN005100 - Business Support & Triage Officer - Work & Skills
Connect to Work - A different kind of role. A different level of impact.
We’re looking for a highly organised and proactive Business Support & Triage Officer to join our Connect to Work programme - a key role ensuring the smooth, compliant and effective running of a high-impact employability service.
This is an opportunity to play a vital part in a programme that supports individuals facing complex barriers to employment by providing the structure, coordination, and accuracy that makes frontline delivery possible.
As the Business Support & Triage Officer, you will provide critical administrative and operational support across the programme.
You’ll act as the central coordination point for referrals, data, and communication—ensuring that participants, partners, and the delivery team are connected and supported.
Your work will directly contribute to programme success, compliance, and performance, allowing frontline staff to focus on delivering meaningful outcomes.
We are looking for individuals who can bring:
Strong organisational skills with a high level of attention to detail- Confidence in managing data, systems, and administrative processes
- The ability to communicate clearly and effectively with a wide range of stakeholders
- Confidence working in a fast-paced, target-driven environment
- A proactive, solution-focused approach with strong prioritisation skills
- A clear commitment to confidentiality, accuracy, and continuous improvement
- - Supporting day-to-day operational tasks, enabling a focus on participant outcomes.
What you’ll gain:
A central role in a high-impact, community-focused programme, supporting individuals facing complex barriers to employment.- The opportunity to build expertise in programme coordination, data management, and compliance within a nationally funded service (DWP).
- A supportive team environment where your work directly enables frontline staff to focus on life-changing outcomes.
- Ongoing development in systems, reporting, and operational delivery, strengthening your future career opportunities.
- The satisfaction of knowing your role underpins a service that makes a real difference to individuals and communities.
Important Information
37-hour contract with flexible working expectations- Travel across Newport required (access to transport essential)
If you’re an organised, detail-focused professional who wants to play a central role in a programme that makes a real difference - we’d love to hear from you.
This position is exempt from the Rehabilitation of Offenders Act (1974) and is subject to an enhanced Disclosure and Barring Service Check (DBS).
We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.
Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.
Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK.
Our values – Fairness for all, Making a difference, Being responsible, Working together
Ein gwerthoedd – Tegwch i Bawb, Gwneud Gwahaniaeth, Bod yn Gyfrifol, Gweithio gyda'n gilydd
