Job Role: Keyholder Full Time Edinburgh City
Reports to: Store Manager
Job Purpose: The keyholder is responsible for assisting with and supervising the service levels and sales performance of the Brora store. The Keyholder will assist the management team in driving an exceptional level of service to the customer. You will be Sales focused and will contribute to your store sales and KPI targets. You will have excellent product and brand knowledge which will add to the overall image and atmosphere of the shop.
Main Responsibilities:
- Customer Service
- Meet and greet all customers that enter the store
- Maintain a high level of product knowledge by referring to your store manuals, product sheets and trying on all products.
- Establish the customer’s needs through open and leading questions.
- Offer assistance and be available to all customers for the fitting of products in the fitting room.
- Be professional at all times in your interaction with customers
- Beautiful wrapping of all customer purchases
- Responsibility for opening and closing procedures in the store
At Brora, we believe that timeless style, craftsmanship, and quality should be accompanied by a workplace culture where everyone feels respected, valued, and able to thrive.
Our commitment to Justice, Equity, Diversity, and Inclusion (JEDI) is an integral part of who we are as a brand and how we work with our colleagues, customers, suppliers, and communities.
Our Commitment
Justice
We are committed to applying fair and respectful practices throughout our business. We strive to identify and address barriers that may prevent individuals from accessing opportunities, and we hold ourselves accountable for creating an environment free from discrimination, harassment, and bias.
Equity
We are dedicated to providing equitable access to recruitment, development, progression, and leadership opportunities, ensuring that talent and potential can flourish across our organization.
Diversity
We value the richness that comes from different backgrounds, perspectives, identities, cultures, and experiences. We aim to build teams that reflect the diversity of the communities we serve and to celebrate individuality as a source of creativity, innovation, and strength.
Inclusion
We are committed to creating a culture where every individual feels welcomed, heard, and empowered to contribute. We encourage open dialogue, mutual respect, and collaboration, ensuring that all voices have the opportunity to shape our future.
How We Will Deliver on This Commitment
- Promote fair and inclusive recruitment and hiring practices.
- Support employee learning and awareness around JEDI principles.
- Foster a workplace culture that values respect, belonging, and psychological safety.
- Regularly review policies and practices to identify and address inequities.
- Partner with suppliers and stakeholders who share our commitment to ethical and inclusive business practices.
- Measure our progress and continuously seek opportunities for improvement.
Our Promise
We are committed to listening, learning, and taking meaningful action to ensure that Brora remains a place where people of all backgrounds can belong, contribute, and succeed.
Pay: £13.10 per hour
Work Location: In person
