What will you be doing?
The Constellation Client Operations Associate Director is a senior operational leadership role responsible for ensuring consistent, high‑quality delivery across the Samsung Constellation account.
Reporting into the Client Operations Director, this role acts as the operational backbone of the function, translating strategic direction into clear execution across people, process, governance, and cross‑discipline delivery. The Associate Director provides direct leadership to Client Operations Managers, owns operational standards and risk management, and serves as a senior escalation point for complex operational and financial issues.
This role is critical in enabling scale, stability, and performance across multiple markets, while allowing the Director to focus on strategic leadership, senior client relationships, and global alignment.
- Manage, mentor, and develop Client Operations Managers.
- Set clear expectations, priorities, and performance.
- Identify capability gaps, succession risks, and development opportunities.
- Implement and enforce operational standards, policies, and workflows.
- Ensure adherence to Samsung Master Service Agreement (MSA) requirements across markets.
- Oversee operational risk management and drive corrective actions.
- Ensure processes are documented, communicated, and embedded in BAU operations.
- Provide oversight of end-to-end operational delivery (PO lifecycle, billing readiness, reporting, SLAs).
- Review operational and financial outputs to identify trends, risks, and gaps.
- Support Managers in resolving complex operational and financial escalations.
- Ensure consistent delivery across markets, client codes, and funding models.
- Partner with Finance, Billing, Activation, Planning, Investment, and Accounts Payable teams.
- Align deadlines, best practices, and delivery expectations across disciplines.
- Represent Client Operations in senior forums and cross-market initiatives.
- Act as an escalation point for issues beyond Manager level.
- Identify inefficiencies and lead process improvements.
- Champion system optimisation, automation, and tool enhancements.
- Translate audit findings, issues, and escalations into sustainable improvements.
- Align global operational direction with local market execution.
Provide insights and analysis to support strategic decisions.- Support senior client conversations requiring operational expertise.
- Enable the Director to focus on growth, stakeholder relationships, and global alignment.
What are we looking for?
Skills & Experience
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Significant experience in Client Operations, media operations, or complex service delivery environments.
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Proven experience leading and developing managers.
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Strong understanding of financial operations, including PO lifecycle management, billing governance, and reporting.
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Demonstrated ability to manage multi‑market complexity and cross‑discipline delivery.
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Excellent stakeholder management, communication, and escalation handling skills.
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Strong working knowledge of operational systems and third‑party platforms (e.g. MediaOcean and related tools).
