At GRAHAM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted partner, committed to enhancing the experience and making the lives of our clients’ easier. We are seeking Service Operators to help us create a hassle free environment for our clients and engineers.
Energised by continued growth, and boasting an annual turnover in excess of £1 billion per annum, we’re committed to investing in our people and creating the conditions for them to excel. If you are an experienced Service Operator with an appetite to succeed, we want you to join our team.
Location: North London
Contract Type: Full-Time, Permanent
Salary: Competitive
Reporting to: Service Delivery Manager
Division: Facilities Management
Why GRAHAM?
At GRAHAM, we stand out as a leading provider in Facilities Management, but what truly sets us apart is our commitment to being an employer of choice. We recognize every individual’s contribution and celebrate the diversity within our workforce, which drives our success and enhances our business performance.
Why You’ll Love Working at GRAHAM:
- Generous Leave: Enjoy up to 36 days of paid annual leave to maintain a healthy work-life balance.
- Financial Security: Benefit from an excellent company pension and free life assurance, providing financial peace of mind.
- Health & Wellness: Receive free BUPA health assessments, access discounted private healthcare and gym memberships, and take advantage of free will advice and yearly flu jabs.
- Wellbeing Support: Engage with our Employee Assistance and Health and Wellbeing programme designed to support your overall well-being.
- Career Growth: Access ongoing training and development opportunities to support your professional advancement.
Your Role:
As a Service Operator at GRAHAM, you will play a key role in ensuring smooth communication and efficient job management between our clients and engineers. Your attention to detail and organizational skills will be crucial in maintaining our high standards of performance and client satisfaction.
Key Responsibilities:
- Log calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, email or in person.
- Allocating works orders to directly employed maintenance team and / or supply chain.
- Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
- Report back to clients and contract staff on job progress and completion – produce reports.
- Uploading and amending asset information as held in the Control Hub database
- Be responsible for the collection of weekly timesheets, carry out verification of Timesheet and Work Reports by two way matching the Timesheet (Hard Copy) vs. Work Reports (Total Mobile & Hard Copy).
- Operating paper based systems as necessary to compliment the operating software including back-up systems.
- General administration duties as and when required.
- Provide cover on various sites throughout NI & GB as and when required
- Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures.
This job description is intended to give the post holder an appreciation of the role envisaged for the job title and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.
This job description is intended t
Essential Criteria:
- Demonstrate a minimum of 1 years previous experience in a similar service role
- Previous experience in a busy office environment
- Competent IT skills to include Microsoft Outlook and Excel
Desirable Criteria:
- Experience in service systems software
- Previous experience in facilities management industry
Ready to make an impact with a company that values and invests in its people? Apply today to join GRAHAM and be part of a team that is dedicated to your growth and well-being.
Please note that Applicants will not be expected to meet any (or all) of the desirable criteria to be considered for interview. Desirable criteria will only be used as part of the shortlisting process in the event there are a large number of Applicants. We are committed to developing a diverse and inclusive workforce and particularly welcome applications from females and individuals from a minority ethnic background who are currently under represented in our industry.
A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request.Access NI Privacy Notice can be viewed at: AccessNI Privacy Notice | Department of Justice (justice-ni.gov.uk)
GRAHAM FM is a subsidiary of the GRAHAM Group. At GRAHAM FM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted partner, committed to enhancing the experience and making the lives of our clients’ easier.
Energised by continued growth, and boasting an annual turnover in excess of £948m per annum, we’re committed to investing in our people and creating the conditions for them to excel.
We deliver fully integrated facilities management services across the UK and Ireland. The core disciplines we offer are:
- Building Fabric and Mechanical & Electrical (M&E) Maintenance Services
- Projects and Minor Works
- Compliance Services
- Fire and Security Services
- Energy Services
- Traffic Management
