Assistant Club Manager – Hospitality & Customer Experience
Pure Padel Manchester
Location: Pure Padel Manchester, 24 Dutton Street, Cheetham Hill, Manchester, M3 1LE
Contract: Full Time (40 hours per week)
Salary: Competitive
About Us
Pure Padel is a rapidly growing padel club operator dedicated to delivering outstanding facilities and a genuinely welcoming, community-driven experience. With ambitious plans to open 30 clubs across the UK in the next five years, our venues are designed to be more than just places to play — they are vibrant social hubs where hospitality, sport, and community come together.
As part of our continued growth, we are seeking an Assistant Manager with a strong background in hospitality and front-of-house operations, who thrives on delivering exceptional customer experiences and building lasting relationships with members and guests.
The Role
As Assistant Manager, you will be the heartbeat of the club’s customer experience, supporting the Club Manager in delivering a warm, professional, and memorable experience at every touchpoint. You will lead by example on the front desk, in the café/bar, and during events, ensuring that every visitor feels welcomed, valued, and eager to return.
This is an exciting opportunity for a hospitality-driven leader who is passionate about people, sport, and creating outstanding environments.
Key ResponsibilitiesHospitality & Customer Experience Leadership
- Act as a visible front-of-house leader, setting the standard for exceptional service across all customer interactions.
- Ensure every guest, member, and player receives a friendly, personalised, and seamless experience from arrival to departure.
- Proactively handle customer enquiries, bookings, feedback, and complaints with professionalism, warmth, and efficiency.
- Build strong relationships with regular players and members to foster loyalty and a true sense of community.
Player Experience & Community Engagement
- Support the development of strategies to attract, engage, and retain players through outstanding service and community-led initiatives.
- Oversee player services to ensure a welcoming, inclusive, and social club atmosphere.
- Assist in creating a club culture where customers feel part of the Pure Padel community, not just users of the facility.
Food, Beverage & Retail Operations
- Oversee day-to-day food, beverage, and retail operations with a strong focus on service quality, presentation, and atmosphere.
- Use natural selling ability to maximise ancillary revenue through effective upselling and customer-focused retail strategies.
- Ensure F&B and retail areas are clean, well-stocked, inviting, and aligned with Pure Padel’s brand standards.
Events & Experiences
- Support the planning and delivery of engaging events, tournaments, and social activities that enhance the customer experience and drive repeat visits.
- Ensure events are delivered smoothly, professionally, and with a strong hospitality focus.
Operational & Team Support
- Support the Club Manager in day-to-day club operations, including staff supervision, rotas, and stock management.
- Assist with training and onboarding team members, embedding a service-led mindset and high hospitality standards throughout the team.
- Motivate and support staff to deliver consistent, high-quality customer service.
Health, Safety & Site Standards
- Ensure the club is always safe, clean, and presentable, conducting regular checks and addressing issues promptly.
- Oversee site maintenance, cleaning schedules, refuse management, and court care to ensure an exceptional environment for customers and staff alike.
- Maintain compliance with all health and safety regulations.
Skills & Experience
- Proven experience in hospitality, customer service, or front-of-house leadership (sports, leisure, or events environments preferred).
- Passionate about delivering exceptional customer experiences and creating welcoming social spaces.
- Strong interpersonal and communication skills with a natural ability to engage and build rapport.
- Confident upseller with a commercial mindset and a focus on enhancing, not forcing, the customer journey.
- Organised, proactive, and comfortable multitasking in a fast-paced environment.
- Experience supporting or coordinating events and social activities.
- A genuine passion for sport, people, and community-focused venues.
Benefits
- Competitive salary with clear opportunities for career progression within a rapidly growing company
- Heavily discounted food, drink, and padel court hire
- Comprehensive training and ongoing development support
- Free on-site parking
- Energetic, supportive, and people-first working environment
Job Type: Full-time
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Discounted or free food
- Free parking
- On-site parking
- Store discount
Application question(s):
- This role will require you to work any hours from Monday 5.30am-Sunday 11pm. Are you able to work within this timeframe?
Experience:
- Management: 2 years (required)
- Sales: 1 year (required)
- Customer service: 1 year (required)
- Hospitality: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
