Excellent opportunity for an experienced administrator to join a high quality Claims and Risk Management business
GHG is a UK Claims and Risk management company with offices in Southampton, Halifax and Enniskillen. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.
The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with claims and risk management products that has been developed and refined and has been consistently rated as "Excellent" in external client audits.
What will you be responsible for:
- Acknowledge receipt of new instructions from internal clients
- Data Entry into AGATHA System
- Allocation of most appropriate supplier for each new instruction.
- Interact with Surveyors/Adjusters/Claims Handlers and Suppliers to meet agreed timescales
- Upload / forward SI & Monitoring reports to clients electronically
- Raising of ProSITE invoices for SI & Level Monitoring services and issue internally.
- Liaise closely with Suppliers via the telephone and email to ensure smooth operation of systems and processes
- Handle incoming telephone calls in a professional manner, deal with any queries and escalate if required
- Raise and escalate any Supplier issues with the Head of Supply Chain as they arise
- Attend Supplier meetings with Head of Supply Chain as required.
- Ad hoc support to Head of Supply Chain.
What we need from you:
- GCSE English & Maths or equivalent
- Previous experience in an administrative function with an underwriting environment would be advantageous
- Strong administration skills and a good working knowledge of Microsoft Office – Outlook, Word, PowerPoint, and Excel
- Excellent communication skills both verbally and written with an ability to articulate complex issues
- Good technical and problem-solving skills with an eye for identifying solutions
- Effective time management skills and the ability to manage own workload with minimal supervision
- Quality driven with high levels of attention to detail
- Self-sufficient, self-motivated, and confident, ability to be assertive and persistent when required
- Excellent organisational skills
- Good commercial acumen
What we offer you in return:
- Discretionary company bonus
- 25 days annual leave, rising to 27 after 3 years’ service and 30 days at 5 years’ service.
- Additional day off for your birthday
- 5 % Contributory Pension
- Private Health Care
- Death in Service cover
- Long service Awards
- EAP
- Enhanced maternity, adoption, paternity and sick pay
- Cycle to work scheme
- GP Access 24/7
- Holiday purchase scheme
- Career development and progression opportunities
- Perk Box
- We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.
Pay: £26,400.00-£30,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Sick pay
- Work from home
Experience:
- claims: 1 year (preferred)
Work Location: Remote
