Thank you for your interest in this Role
An opportunity has arisen within Ayrshire Cancer Support for a Service Coordinator to join us on a temporary basis for a period of 6 months.
Reporting to our Operational Support Manager, the role will require you to work efficiently as part of a team, providing service specific confidential and comprehensive administrative services to Service Users, Volunteers and Staff.
You’ll be a strong communicator who possesses appropriate administrative experience. You’ll be IT literate and competent in the use of Microsoft Office in particular. Having the ability to work flexibly to adhere to deadlines, as well as having a keen eye for detail, are also key requirements.
The role is perfect for an organised individual who thrives in administrative settings and is eager to contribute to a professional team dedicated to delivering outstanding service.
We’d like to attract someone who is available to work a total of 28 hours per week over 4 days, Monday, Tuesday, Thursday and Friday.
Third sector experience is not essential, and the role can be based between or in either of our support centres in Kilmarnock (KA1 1EQ) or Ayr (KA8 8LD) based on your locality.
Key Responsibilities and Tasks
- Confidently and effectively handling telephone calls from Service Users, Volunteers, Staff and External Stakeholders.
- Responding to email and in person enquiries in an efficient, professional and courteous manner.
- Accurately entering and maintaining a range of Service User related data on our internal database.
- Coordinating referrals for Care Service Support, processing and allocating these to Staff and Volunteers as required.
- Coordinating requests for Patient Transport, processing and allocating associated information to Volunteers as required.
- Competently processing donations and online payments.
- Ensuring all duties are carried out within Ayrshire Cancer Support’s policies and procedures, while completing other duties commensurate with the position / team as requested.
Essential Requirements
- Proven office experience with a strong understanding of administrative procedures.
- Excellent organisational skills with the ability to manage multiple tasks efficiently.
- Proficient computer skills including Microsoft Office (Word, Excel, Outlook) and data entry software.
- Strong typing skills to facilitate swift and accurate data entry.
- The ability to work under pressure and flexibly as part of a team.
- Exceptional phone etiquette with clear communication skills.
- Demonstrated clerical experience with attention to detail and accuracy.
- Ability to work independently as well as part of a team in a fast-paced environment.
Desirable Requirements
- Previous database management experience
- The ability to think with a logistical mind
- A driving licence and access to a vehicle
Other Requirements
- Supporting distressed individuals who contact our centres
- Recording potentially upsetting details relating to Service Users
- Displaying commitment to our values: Care, Compassion and Kindness
Deadline for applications is Friday 31st July, and we expect to conduct interviews on or around Friday 7th August.
Pay: £13.91 per hour
Benefits:
- Company pension
- Employee discount
Ability to commute/relocate:
- Kilmarnock KA1 1EQ: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Administrative: 1 year (required)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Kilmarnock KA1 1EQ (preferred)
Willingness to travel:
Work Location: In person
