Job Overview
This role will be supporting the wider team at Reeds Solicitors LLP and other customers of Rock Management Service with the first level of customer care. The role of the Switchboard operator is to be the first point of contact for the firm.
This role is a hybrid role with some office days and some homeworking, the successful candidate will be efficiently answering all incoming calls and directing queries to the appropriate person, plus completing administration tasks to support the wider team as required.
Fully remote candidates will be considered.
Duties and responsibilities
- Answer all incoming telephone calls in a timely manner and use initiative where possible to manage callers expectations. It is expected for switchboard operators to take 60+ calls per day;
- Any ad-hoc administrative duties that may arise or be assigned;
- Signpost enquiries in line with the company’s signposting procedure;
- Direct all incoming enquiries to the correct fee-earner and/or department, take messages where they can’t be reached by telephone;
- Record telephone calls on internal Case Management System where appropriate;
- Forward emails incoming to central mailing system to the relevant person/team;
- Any other duties as directed by a member of the management team from time-to-time
Experience
- Confident and clear communication skills, both verbal and written.
- A strong telephone manner and excellent interpersonal skills.
- Previous experience of using Microsoft Office packages.
- Ability to learn and efficiently use case management software.
- Excellent organisational and administrative skills with a proactive approach.
- Ability to multi-task.
- Adaptable and able to work under pressure.
- A good team player with the ability to also work well without supervision.
Pay: £24,300.00-£25,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Flexitime
- Health & wellbeing programme
- Private medical insurance
- Referral programme
- Work from home
Experience:
- working with high levels of incoming calls: 1 year (required)
- switchboard: 1 year (required)
- multitasking administrative duties while taking calls: 1 year (required)
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Oxford OX2 0DP
