Medical Secretary Team Lead - Job Summary
We are looking for an experienced and organised Medical Secretary Team Lead to lead our Secretarial Service. This is a hands-on role, combining leadership responsibilities with medical secretarial duties as part of a small and supportive team.
This is a hands-on role combining medical secretarial duties with responsibility for coordinating workloads, supporting colleagues and clinicians, managing referrals and correspondence, and helping to ensure the smooth and efficient operation of the department.
The successful candidate will be an experienced Medical Secretary with excellent organisational skills, a positive and supportive approach, and the ability to maintain high standards of patient service within a busy Practice supporting over 16,000 patients.
Main Duties & Responsibilities
- Support workload management, annual leave coordination and departmental cover.
- Process referrals using NHS e-Referral Service (eRS) and other NHS systems.
- Manage clinical correspondence, reports and medical letters accurately and within required timescales.
- Support GPs and clinicians with secretarial and administrative tasks.
- Monitor workloads and help prioritise urgent referrals and correspondence.
- Provide day-to-day guidance and support to members of the Secretarial Team.
- Help maintain consistency, quality and efficiency across secretarial processes.
- Build and maintain effective working relationships with hospitals, community services, clinicians, management and colleagues across all Practice departments.
- Maintain accurate patient records and confidentiality at all times.
- Escalate concerns, risks or workflow issues appropriately.
Essential Skills & Experience
- Previous experience as a Medical Secretary within General Practice, the NHS or a healthcare setting.
- Good understanding of NHS referral processes and medical terminology.
- Excellent organisational skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to manage and prioritise workload effectively.
- Good IT skills, including Microsoft Office and clinical systems.
- Professional, reliable and able to work both independently and as part of a team.
Desirable Skills & Experience
- Previous experience supporting or supervising colleagues.
- Experience using eRS, EMIS, SystmOne or similar clinical systems.
- Knowledge of General Practice procedures and workflows.
What We Offer
- Supportive, friendly and professional working environment.
- NHS Pension Scheme.
- Training and development opportunities.
- Free on-site parking.
- Additional loyalty leave days dependent on length of service.
- Opportunity to play a key role within a well-established and respected Practice.
- Supportive, friendly and professional workplace culture.
- Opportunities for training, development and career progression.
- On-site free parking.
- Access to apply for an NHS Employee Discount Card.
- Most weekends free.
General Responsibilities
- Maintain confidentiality and comply with data protection requirements.
- Follow Practice policies and procedures.
- Attend relevant training and development activities.
- Take reasonable care of your own health and safety and that of others.
- Undertake any other duties appropriate to the role as reasonably requested.
Hours
This is a permanent position ranging from 15–25 hours per week across 3- 4 days.
Working hours will need to fit around existing team, ranging between 8-9am and 6pm, Monday to Friday, depending on business needs.
How to Apply
If you are organised, motivated and would like to join a friendly and supportive team, we would love to hear from you.
Please apply via Indeed with an updated CV.
Closing Date: 30th June 2026
Please note that if we receive a high volume of applications, we may close this vacancy early. Early applications are therefore encouraged.
Hathaway Medical Centre is an equal opportunities employer. We welcome applications from all suitably qualified candidates who have the Right to Work in the UK. Proof of eligibility to work in the UK will be required at interview stage.
Our organisation acknowledges its duty of care to safeguard, protect and promote the welfare of children and adults. We are committed to ensuring our safeguarding practices reflect statutory responsibilities, government guidance and best practice requirements.
Benefits:
- Company events
- Cycle to work scheme
- On-site parking
Education:
- A-Level or equivalent (preferred)
Experience:
- Medical Secretary: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
