Wellness Centre Manager – Romford
£35,000 per year + Performance-Related Bonus
Full-time | Permanent | 42.5 hours per week
Romford, Essex
Lead a Brand-New Wellness Centre — and Grow With Us
We are opening a new premium float therapy and wellness centre in Romford and are looking for an exceptional Wellness Centre Manager to take ownership of the centre, its customer experience and its growth.
Float therapy will be at the heart of what we do, with plans to introduce additional therapies and wellness services as the centre develops.
Importantly, our ambitions extend beyond Romford. Our aim is to develop and open further centres as the business grows, creating the potential for the right person to develop their role and take on greater responsibility in the future.
This is an opportunity to join us at the beginning, build something you can be proud of and potentially grow your career alongside the business.
Health club, gym, leisure, spa and wellness managers are particularly encouraged to apply.
You don't need any previous experience of float therapy. Full training will be provided.
The Role
As Wellness Centre Manager, you'll become the face of our Romford centre.
You'll take responsibility for its day-to-day operation and, most importantly, ensure that every person who walks through our doors receives an exceptional experience.
From welcoming someone for their very first float to building relationships with regular customers and members, you'll play a central role in creating the atmosphere, standards and community around the centre.
This is a hands-on management position.
We're looking for someone who is equally comfortable looking after customers, managing the operation of the centre and taking responsibility for its commercial performance.
Your responsibilities will include:
- Taking ownership of the smooth day-to-day running of the centre
- Delivering an exceptional customer experience from first enquiry onwards
- Welcoming customers and confidently guiding first-time visitors through their experience
- Building genuine, long-term relationships with customers and members
- Growing and maintaining the centre's membership base
- Helping customers choose appropriate packages and memberships
- Driving customer retention, repeat visits and referrals
- Managing bookings, enquiries and customer communications
- Maintaining exceptionally high standards of cleanliness, presentation and hygiene throughout the centre
- Ensuring operational procedures and standards are consistently followed
- Monitoring centre performance and working towards agreed targets
- Identifying opportunities to improve the customer journey and centre performance
- Supporting the introduction of additional therapies and wellness services
- Helping establish the culture and standards that could ultimately be replicated across future centres
Who We're Looking For
Above everything else, we're looking for an exceptional people person.
Someone who naturally makes people feel welcome, comfortable and looked after.
You'll enjoy meeting people, listening to them, understanding what they want to achieve and building genuine relationships.
At the same time, you'll have a strong sense of ownership.
If something needs doing, you'll deal with it. If something could be improved, you'll look for a solution. You'll care about how the centre looks, how customers are treated and how the business performs.
You'll also be commercially aware.
We don't want a hard-sell environment. However, we do want someone who understands that a successful wellness centre depends upon turning excellent first experiences into repeat customers, referrals and long-term members.
You'll ideally be:
- Warm, confident and highly personable
- An exceptional communicator
- Naturally good at building rapport
- Customer-focused and service-driven
- Commercially aware
- Comfortable discussing memberships and packages
- Motivated by targets and business growth
- Highly organised and dependable
- Proactive and capable of working independently
- Comfortable taking responsibility and making decisions
- Extremely attentive to detail
- Passionate about maintaining excellent standards
- Genuinely interested in health, fitness and/or wellness
- Ambitious and interested in developing as the business grows
Experience
Previous management or supervisory experience within a strong customer-facing environment is highly desirable.
We would particularly welcome applications from candidates with experience in:
Health Clubs | Gyms | Fitness Centres | Leisure Centres | Spas | Wellness Centres | Premium Hospitality
You may currently be working as a:
Health Club Manager | Assistant Health Club Manager | Gym Manager | Fitness Manager | Leisure Centre Manager | Deputy Manager | Spa Manager | Wellness Manager | Membership Manager
We're also very interested in hearing from ambitious assistant or deputy managers who are ready to take the next step and take responsibility for their own centre.
Experience within a membership-based business, customer retention, membership sales or customer relationship management would be particularly valuable.
A qualification or background in health, fitness or wellness would be an advantage but is not essential.
Previous float therapy experience is not required. Comprehensive training will be provided.
Working Hours
This is a full-time, permanent position of 42.5 hours per week.
As a customer-facing wellness business, flexibility will be required, including some evening and weekend working on a rota basis.
Salary & Bonus
Basic salary: £35,000 per year
Plus the opportunity to earn a performance-related bonus based on the growth and performance of the centre.
Why Join Us?
This isn't simply an opportunity to take over the management of an established facility.
You'll be joining a brand-new centre at the beginning of its journey.
You'll have the opportunity to:
- Take ownership of a new premium wellness centre
- Help shape its culture and customer experience
- Build and develop its membership community
- Help establish the standards by which future centres could operate
- Be involved as we introduce additional wellness therapies and services
- Join a business with ambitions to open further locations
- Develop your own responsibilities as the business grows
Our immediate priority is making the Romford centre an outstanding success.
Beyond that, our ambition is to develop further centres.
For the right person, that means this role has the potential to become much more than simply managing one location.
We're looking for someone who can make Romford a success and who has the ambition and ability to grow with us as we grow.
How to Apply
Please apply through Indeed with your CV.
We'd particularly like to hear from candidates who can demonstrate a track record of delivering exceptional customer experiences, building strong customer relationships and taking ownership of the performance of a customer-facing business.
If you're currently working within health clubs, fitness, leisure, spa, wellness or another premium customer-focused environment and feel ready to take ownership of your own centre, we'd love to hear from you.
Pay: From £35,000.00 per year
Work Location: In person
