Join Our Team as a Travel Consultant at Travel by Hannah
Travel by Hannah, a multi-award-winning independent travel agency located on Marlborough High Street, Wiltshire.
Are you an experienced travel consultant with a passion for customer service and sales?
Do you thrive in a dynamic, customer-focused environment?
If so I am looking for you to join our team.
About Us
At Travel by Hannah, we pride ourselves on delivering bespoke travel experiences with a personal touch.
Based on Marlborough High Street in Wiltshire, we are an award-winning independent travel agency specialising in tailor-made travel, from luxury escapes and adventure travel to cruises, sports packages, and worldwide itineraries.
Our dedication to excellence has earned national recognition across the travel industry, including being crowned TTG’s No.1 Travel Agency in the UK & Ireland 2024, Aspire’s Independent Luxury Retail Business of the Year 2024, and TTG South West Agency of the Year winners in both 2024 and 2025.
We have also been recognised through the TTG Luxury Awards, Travel Weekly Agent Achievement Awards, and multiple national luxury and adventure travel accolades. Alongside our agency achievements, our team members have received industry recognition for entrepreneurship, innovation, customer service, and rising talent within the UK travel industry.
At Travel by Hannah, we combine expertise, creativity, and genuine care to create exceptional travel experiences for our clients while fostering a supportive and ambitious team in a family run business environment.
The Role
As a Travel Consultant, you will play a key role in providing exceptional service to our clients from enquiry to after-sales.
You’ll be responsible for creating bespoke travel itineraries, managing client interactions, and contributing to the team’s sales performance.
This role requires excellent teamwork, strong organisational skills, comprehensive destination knowledge, and a dedication to outstanding customer service.
Key Responsibilities
- Assisting clients with their travel needs and providing expert advice.
- Creating bespoke travel itineraries and competitive quotes.
- Converting sales enquiries and supporting the team in meeting conversion targets.
- Managing daily administrative tasks to ensure efficient operations.
- Handling phone, in-person, and online enquiries.
- Attending training sessions and industry events to enhance product knowledge.
- Resolving customer issues to ensure a high level of satisfaction.
- Maintaining and building client relationships through focused account management.
- Aiding and undertaking ongoing professional development individually and of the team.
- General maintenance of a safe, welcoming, clean and tidy workplace.
- Ensuring compliance with GDPR and ABTA regulations.
Requirements
- Proven experience in the travel industry.
- A genuine passion and knowledge of worldwide travel.
- Demonstrated sales ability and experience in a customer-facing role.
- Exceptional customer service skills.
- Excellent attention to detail and creative problem-solving abilities.
- Strong travel and geographical knowledge.
- Ability to work well under pressure in a team-oriented environment.
- Knowledge of tailor-made itineraries and the luxury travel market is beneficial.
- Proficiency in online booking systems, Office 365 and general IT skills.
- Excellent written and spoken English.
Benefits
- Competitive salary reflective of experience - guide provided, offer will be subject to circumstances
- Flexibility to be discussed in hours (within hours required)
- Incentivised sales targets and promotions.
- Opportunities for FAM/educational trips.
- Employee discount and subsidised travel.
- Invitations to exclusive travel industry events.
- Opportunity to build and enhance your career.
Work Schedule
- Ideally Full Time (37.5-42 hours a week) - Options for Part Time (30+ Hours) could be considered during shop opening hours following a full time period of training.
- FT equivalent is 5 full days including most Saturdays.
- No Sundays or bank holidays.
- Some flexibility required on occasion.
- If part time pay will be salaried pro rata and offered reflective of experience plus potential opportunity to earn bonus'
Join Us
At Travel by Hannah, you'll be part of a supportive, driven team dedicated to providing the best travel experiences for our clients.
If you’re ready to bring your expertise, passion for travel, and exceptional customer service skills to our boutique agency, we’d love to hear from you.
Application Process: To apply, please submit your full CV and a covering letter detailing your experience and personal travel stories to [email protected].
Embark on a new journey with Travel by Hannah – where your expertise and dedication to excellence can flourish. Apply now!
Job Types: Full-time, Permanent
Pay: £25,000.00-£29,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free or subsidised travel
- Store discount
Experience:
- Travel Consultant: 1 year (preferred)
Location:
- Marlborough SN8 1AA (preferred)
Work Location: In person
