Location: Office based - York
Salary: £17,120
Hours: Mon-Fri 10-2pm
Contract: Permanent – Full time
The Role:
We are seeking a proactive and customer-focused Customer Service Advisor to join our team and play a vital role in delivering exceptional service to our customers while supporting the company’s growth. In this position you will be at the forefront of building and maintaining strong customer relationships, ensuring their needs are met with professionalism and care. This is an exciting opportunity to make a meaningful contribution to the success of our business.
Role Responsibilities:
- Handle multiple sales orders from customers via phone and email, inputting them accurately and efficiently into our ERP system.
- Follow customer service processes to ensure customers receive what they need, on time, with minimal errors.
- Build and nurture strong customer relationships through professional, and friendly communication.
- Collaborate with colleagues and other teams, including Sales and Operations, to effectively manage customer expectations.
- Proactively work to exceed customer expectations, upholding the company's customer-first values.
- Assist with resolving customer complaints or complex enquiries, ensuring concerns are addressed promptly and professionally.
- Develop a deep understanding of our extensive product range to better support customer needs.
- Confidently advise customers on products and alternatives based on their needs.
- Upselling to customers where appropriate and advising on additional product ranges.
- Use tools such as Excel, Outlook, and Word confidently for communication and record-keeping.
Skills & Attributes:
- Demonstrated experience in customer-centric roles, showcasing a strong commitment to delivering exceptional service.
- Strong focus on customer service, building lasting relationships with a solutions-driven approach.
- Thrive in fast-paced environments and managing multiple priorities effectively.
- Collaborative working approach with internal teams and customers.
- Excellent administrative, communication and planning skills, with a high level of accuracy and efficiency.
- A forward-thinking approach to identify potential issues before they arise.
- Adaptability to manage multiple tasks simultaneously while maintaining high standards of service.
- Industry experience is preferred but not essential to this role, with a willingness to learn new product ranges.
Company Overview:
PPS is a growing family-owned, family-led business that exists to make our customers’ lives easier.
Based in York and Keighley, we supply your favourite restaurants, your local schools, your office cleaners, as well as thousands of other workplaces and venues across the North. In fact, you are usually never further than 100 yards away from one of our customers.
We sell things that everyone needs, including 100s of millions of recycled hand towels a year, several Olympic swimming pools worth of soap and enough coffee cups to keep the entire population of Leeds caffeinated.
While we’ve always helped keep the North of England cleaner, we’re now committed to making it greener through sustainable products, closed-loop solutions and zero-emission deliveries.
Our Mission:
To consistently provide quality products at outstanding value with a service that all customers can rely on.
What PPS offers:
- Competitive salary and company performance-based bonus
- Comprehensive healthcare plan and wellness perks
- Enhanced Parental Leave
- Opportunities for professional growth and development
- Exciting company socials and early finish Fridays
- Additional bonuses including long service and our annual 'Sue Grainger’ award
- Regular complimentary food & perks
- Purchase up to 5 additional holiday days annually
- Christmas company closure
- Life happens leave day
- Unlimited cost price PPS products
Pay: £17,120.00 per year
Ability to commute/relocate:
- York, North Yorkshire: reliably commute or plan to relocate before starting work (required)
Application question(s):
- In no more than 50 words, what does excellent customer service mean to you?
Work Location: In person
