We are seeking a motivated and collaborative individual to join our team as a Postgraduate Research Operations Assistant (Experience) or (Hub Support). This role provides administrative support for Postgraduate Research (PGR) Experience within the Doctoral Academy, contributing to the effective delivery of student experience activities, communications and operational processes. Working as part of a flexible Professional Services team, you will support the delivery of high-quality, consistent and compliant services.
You will be responsible for:
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Providing administrative support for PGR operations within the Doctoral Academy.
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Providing front facing student support, including providing clear information, advice and guidance and escalating issues where required.
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Supporting the transition of new postgraduate researchers through registration and induction.
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Supporting student experience activity, including conference and poster events and networking activities for postgraduate researchers.
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Support the operation of the Doctoral Academy Hub welcome desk on a rota basis, acting as a first point of contact for postgraduate researchers and responding to enquiries.
We welcome candidates who bring diverse perspectives, experiences, and approaches to their work.
About You
We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:
Essential Criteria:
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Experience of working in a customer-facing or events environment, providing practical support for event coordination and delivery.
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Strong written and verbal communication skills, with the ability to provide information to a range of audiences.
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Strong organisational skills, with the ability to prioritise tasks and meet deadlines.
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Commitment to providing a high standard of customer service to key stakeholders.
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Good digital literacy, with the ability to use a range of systems and a willingness to learn new tools.
We value transferable skills and real-world experience as much as formal qualifications.
Our benefits include:
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Generous employer pension contribution
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Christmas closure across all departments outside of annual leave and bank holidays
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Purple Place employee discount platform
For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.
We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.
Enquiries about the role, shortlisting and interviews
Name: Eleanor Bhamra, Postgraduate Research Coordinator, Doctoral Academy, FSE
Email: [email protected]
General enquiries and administrative support
[email protected]
Technical and job portal support
https://jobseekersupport.jobtrain.co.uk/support/home
This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.
Applications close at midnight on the closing date.
Further particulars (with person specification) linked below.
