Beko Europe is UK market leader for kitchen appliances with brands including Hotpoint, Indesit and Whirlpool where on average they have a product in every UK home. It is also a popular career choice and in 2021 the company was awarded the title of ‘Top Employer’ by the Top Employer Institute for the fourth consecutive year.
The company currently employs around 1,000 staff at its UK headquarters in Peterborough across a variety of roles and are looking to expand the team within our Contact Centre.
At Beko Europe the customer is at the heart of everything we do and therefore regardless of the area you work in we will treat our customers with the utmost care and respect. The initial role will be dealing with inbound telephone calls, offering exceptional customer service and a product from our extensive appliance cleaning range.
Once fully trained, other areas to progress into are:
Extended warranty, insurance, parts and appliance sales (Uncapped commission), Customer Resolutions, dealing with more complex customer queries, Digital Team, dealing with customers via our live chat and social platforms.
If you want to join a company where people are an integral part of the business and given the highest importance with plenty of training and development opportunities, then a career at Beko Europe is for you.
Role information
- Call Centre advisor within the Sales and Customer Service departments Full time
- 1 in 2 weekend rotation (1 day) with a rostered day off in the week
- Variable shift patterns across the Contact Centre opening hours
- Starting salary £24,691.72 pro rata
- 2 weeks classroom training - this will be 8.30-5 Monday - Friday followed by 2 weeks in the Academy
- 25 days holiday per year pro rata
- Up to 3 rostered Bank Holidays per year
Requirements
- Excellent communication skills
- Good people skills and the ability to use common sense and tact to diffuse situations ensuring customer satisfaction
- A team player with a friendly and positive attitude and approach, with a genuine interest in customer service
- Previous customer service experience desirable but not essential
- Basic IT skills
Key benefits
- 25 days holiday per year pro rata, up to 5 additional days are achievable after your first year
- Annual performance related pay reviews
- Hybrid working following successful completion of probationary period
- Uncapped commission within the Sales Department
- Progression opportunities within the Contact Centre and the Company
- Free onsite parking
Opening hours
Monday - Friday 8am - 6pm
Saturday - 8:30am - 4:30pm
Sunday - 9:30am - 3:30pm
How to apply:
Please submit your CV and a cover letter and we will be in touch regarding the next steps.
Pay: £24,691.72 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home
Work Location: In person
