Apprentice Customer Service Representative
Muc-Off was founded in 1994 and are now the leading supplier of specialist cycling cleaning and maintenance products in the UK. Following 5 years of explosive growth the company is expanding fast into the European, Asian and North American markets focusing on its core categories of cycling, motorcycle and Athlete performance products.
This is a great time to be part of this rapidly growing, truly innovative British business as we embark on new territories and sectors, whilst growing our brand presence across core bicycle and motorbike markets.
About the role
This is an exciting role to meet an emerging need and will bridge the gap between online sales and customer service dealing directly with customers. Think in-store Bike Shop service, but online. You will be offered an apprenticeship training course for Customer Service practitioner Apprenticeship Level 2 qualification. You’ll be responsible for managing our live chat service that will both answer technical product questions and support on customer service to quickly deal with questions on order queries.
This role will really appeal to someone who has a keen interest in all things bike!
Key responsibilities
- Gain an expert level of knowledge on the Muc-Off product range through detailed training passing on what you know to customers on muc-off.com
- To make real-time suggestions to customers who don’t know what they need
- To contribute to web sales by converting customers not only to the right product but also to maximise spend via upsells and incentives.
- To deal with everyday customer service issues via live chat and phone such as shipping or order enquiries
- To answer customer support emails in parallel to running and owning our live chat service
- To delight customers when things don’t go to plan helping keep our review scores as high as possible
- To help launch new products and services by dealing directly with customers and be the voice of the brand online
- To directly assist customers looking for Bicycle, motorcycle, apparel or merch
Must-haves
- A real passion for bikes and how to maintain them
- An eagerness to learn quickly!
- Amazing spelling, grammar and typing skills
- A friendly, fun-loving individual who can communicate in our brand tone of voice
- Great work ethic and team player – our ecom team is small, nimble and fun!
- Entrepreneurial in nature with an eye for detail
- Self-starter and able to work un-guided but a great team member who will be in daily communication with the wider ecom and customer service team
- A true brand advocate who can live and breathe Muc-Off
What we can offer
- Competitive Salary
- 33 days holiday, inclusive of UK bank holidays (increase with Service)
- Early finish on a Fridays
- Sales Bonus
- Excellent staff discount on Muc-Off products
- Employee Assistance Programme
- Medicash
- Cycle to Work Scheme
- Pension contributions
- Long Service Rewards
- Chill out areas, showers and a secure area to store your bike
- An awesome opportunity to work with a local and widely recognised Brand
- A cool, casual and fully branded-up working environment where staff indulge their passions for cycling and fitness
- Brilliant social events
Job Types: Full-time, Apprenticeship
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
